Strategy & Operations Manager

DoorDash USA; New York (NY); On-site; USD 136,000 - 200,000; Full time

Benefits offered by this job

401(k) matching

Paid parental leave

Wellness benefits

Commuter benefits

Paid time off & sick leave

Job summary

DoorDash is seeking a leader to stand up and own the Account Management function for Local Commerce Service Providers (LCSP). This role designs how DoorDash sources, onboards, and manages entrepreneurial partners as the network scales.

You will oversee onboarding and sales initially, then grow the function to sustain partnerships and expand the LCSP program. You will work across S&O, product, support, and legal, coordinating resources and incentives to optimize partner performance and health.

Qualifications

• Experience building and leading new functions in a high-growth environment.
• Ability to design scalable partner onboarding and recruitment processes.
• Strong data-driven decision making and problem solving.
• Ability to balance strategic planning with hands-on execution.

Responsibilities

• Stand up Account Management for LCSP, including cadence, health, incentives, and scalable playbooks.
• Own onboarding strategy for partners—finding, launching, and ramping without breaking as we scale.
• Oversee onboarding and sales in the near term and build the function for long-term sustainability.
• Be the primary DoorDash counterpart for LCSP entrepreneurs after launch.
• Partner with operators on performance, business health, and incentive outcomes.
• Coordinate with S&O, product, support, and legal to unblock partners; report to the Senior Manager on the LCSP team.

Skills

Partner management

Strategic thinking

Data-driven

Cross-functional collaboration

Tools

SQL

Excel

Job description

LCSP is DoorDash’s entrepreneur-led fleet model: independent partners hire, train, and manage courier fleets that fulfill DoorDash orders. The program has proven product-market fit and is now scaling with a path toward a much larger network. This hire would stand up the Account Management function for LCSP and own the strategy for bringing partners in at scale.

About the Role

For this role the Manager would be the person who builds the Account Management function — not just covering a book of partners, but designing how DoorDash sources, onboards, and manages LCSP entrepreneurs as volume grows. In the near term that includes overseeing entrepreneur onboarding and recruitment of business partners. In the longer-term the goal is to build those out as their own functions, with AM remaining the owner of the ongoing partner relationship.

The primary responsibilities include:

• Stand up Account Management for LCSP: cadences, partner health, performance incentives, and the playbook for a scaling
• Own the strategy for onboarding partners — how we find, launch, and ramp without the process breaking as we scale
• Oversee onboarding and sales in the near term, with the mandate to build that function out over time
• Be the primary DoorDash counterpart for LCSP entrepreneurs after launch
• Partner with operators on performance, business health and incentive outcomes
• Use DoorDash ecosystem knowledge to unblock partners, pulling in S&O, product, support, and legal as needed. You will report to the Senior Manager on our Local Commerce Service Provider (LCSP) team in our Dasher & Logistics organization.

You’re excited about this opportunity because you will…

Be responsible for your own book of work as well as designing how its managedBuild scalable solutions with our partners - we want to build with them and leverage their professional expertise and feedbackBe part of a flat structure and pave the way for LCSP expansionLearn how the logistics business within DoorDash works from being in the weeds to the high level objectives

We’re excited about you because…

• You have 5+ years of experience in high-growth environments (tech, fintech, strategy & ops, consulting, or banking).
• You know how to manage Business Partners, their performance, and can turn their insights into ways we can improve
• You can take a vague, undefined problem and structure it yourself — without waiting for a framework — and use data to decide what to do (comfortable with SQL/Excel).
• You are curious and entrepreneurial, and you channel that drive into smart bets and clear priorities in zero-to-one environments.
• You can flex between high-level strategy and ground-level execution, and you take true ownership of outcomes — you make the calls and are accountable for how they turn out, not just for supporting the work.

We expect this position to be filled by 11-14-2026

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$136,000 - $200,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results may be viewed here: https://getcovey.com/nyc-local-law-144 . Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

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As set forth in DoorDash’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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