Senior Associate, Operations Safety

DoorDash, Inc.; Fremont (CA); Hybrid; USD 94,000 - 138,000; Full time

Benefits offered by this job

401(k) match

Paid parental leave

Wellness benefits

Commuter benefits

Paid time off

Medical benefits

Dental benefits

Vision benefits

Job summary

DoorDash Labs seeks a Senior Operations Associate to drive day-to-day safety operations, incident response, and SOP processes across autonomous products. You will analyze incident data, collaborate with engineering, product, and field teams, and help embed safety into development and deployment.

You will manage incident triage, document findings, track safety analytics, and craft training materials for operators and field teams.

Qualifications

• 4+ years in operations, safety, or related field
• Experience supporting safety or operational systems in regulated/safety-critical environments
• Strong written and verbal communication skills
• Strong analytical mindset; comfortable with ambiguity and shifting priorities
• On-call rotation experience and ability to respond during nights/weekends

Responsibilities

• Triage and help resolve safety incidents; document findings and drive root-cause analysis and corrective actions
• Draft, update, and maintain standard operating procedures; ensure compliance across Labs programs
• Build and maintain dashboards and reports on safety metrics; surface trends and risks
• Monitor operations; conduct on-site and remote safety audits and safety checks
• Partner with engineering, product, legal, and field ops to embed safety in design, launches, and scale
• Create and update training content and job aids; onboard and coach new team members

Skills

Operations experience

Safety systems

Incident response

Analytical mindset

On-call readiness

Communication skills

Jira

Google Workspace

SQL

Tools

Google Workspace

Jira

SQL

Job description

About DoorDash Labs

DoorDash Labs is an independent robotics and automation team within DoorDash, focused on transforming last-mile logistics at scale. Our work reaches millions of people — and we're building the operational foundation to make that possible safely.

About The Role

As a Senior Operations Associate on the Operations Safety team, you will be a hands‑on contributor to the safety systems, incident response, and SOP processes that support DoorDash Labs' autonomous products. You will execute day-to-day safety operations, analyze incident and operational data, and work closely with engineering, product, and field operations teams to help ensure safety is built into every phase of development and deployment. This is an individual contributor role for someone who thrives at the intersection of operational rigor and cutting‑edge autonomy.

What You'll Do

• Support incident response — triage and help resolve safety incidents; document findings and contribute to root cause analysis and corrective action follow-through
• Maintain and improve SOPs — draft, update, and maintain standard operating procedures; help ensure compliance across Labs programs and flag gaps to the team
• Track safety analytics & reporting — build and maintain dashboards and reports on operational safety metrics; surface trends, risks, and recommendations to the team
• Execute on‑site and remote safety operations — monitor operations, run audits and safety checks, and elevate issues promptly across remote and on‑site functions
• Support cross‑functional safety work — partner with engineering, product, legal, and field operations to help embed safety into product design, launches, and scale
• Develop training materials — create and update training content and job aids for operators and field teams; help onboard and coach new team members

What We're Looking For

Required

• 4+ years in operations, safety, or a related field — autonomy, robotics, aerospace, or defense experience a plus
• Experience supporting safety or operational systems in a regulated or safety‑critical environment
• Strong written and verbal communication skills, with the ability to explain risk data and findings clearly to cross‑functional partners
• Strong analytical mindset; comfortable with ambiguity and fast‑changing priorities
• Participate in on-call rotation and promptly respond to on-call events with urgency and rigor on nights and weekends.

Preferred

• Familiarity with safety management systems (SMS), ISO 45001, or equivalent frameworks
• Experience developing training programs or instructional materials.
• Experience with autonomous systems, robotics deployment, or fleet operations at scale
• Proficiency in Google Workspace, Jira, and SQL

Why This Role

• Help build the safety function at one of the most ambitious autonomy teams in tech
• Direct impact on systems that affect millions of real‑world interactions
• Broad cross‑functional exposure and a clear path to grow within Operations Safety
• Competitive compensation, equity, and benefits

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$93,800 — $138,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review.