Senior Associate, Mortgage & Real Estate Closing, Servicing

Jobtailor; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a detail-oriented loan servicing professional in Charlotte, NC to manage the commercial loan portfolio, ensuring payments, advances, and payoffs are processed accurately.

You will monitor covenants, insurance, and regulatory requirements, maintain documentation, and generate reports for management and regulators while collaborating with internal teams to resolve issues. Proficiency in AI tools and MS Office is preferred.

Qualifications

• 4 Year/Bachelor's degree or equivalent work experience.
• 3+ years' experience in commercial loan servicing or related.
• Able to work a minimum of 40 hours per week, with a minimum of 4 days in the office.
• Working knowledge of commercial lending practices, loan documents, and applicable regulations.

Responsibilities

• Administer and service the commercial loan portfolio, processing payments, advances, and payoffs.
• Monitor covenants, insurance, and compliance throughout the loan lifecycle.
• Maintain loan documentation and records in servicing systems.
• Manage escrow accounts and insurance/tax tracking.
• Prepare reports for management, investment accounting, and regulatory agencies.
• Coordinate with borrowers, correspondents, relationship managers, and internal teams to resolve servicing issues.
• Process lender consent, loan modifications, renewals, extensions, and payoff calculations.
• Respond to borrower, correspondent, and internal inquiries accurately and in a timely manner.
• Assist with audits and regulatory examinations as needed.
• Learn and actively use AI-enabled tools for document extraction, data validation, and reporting assistants.
• Identify inefficiencies or gaps in servicing workflows and propose improvements using available technology.
• Support evaluation and rollout of new servicing tools, templates, or process changes.
• Work on projects and team initiatives as requested

Skills

Detail oriented

Organizational skills

Communication

Customer service

Time management

Education

Bachelor's degree

Tools

Microsoft Office

AI Platforms

Microsoft Copilot

Job description

• Administer and service the commercial loan portfolio, including processing payments, advances, and payoffs
• Monitor loan covenants, insurance, and other compliance requirements throughout the loan lifecycle
• Maintain and update loan documentation and records in loan servicing systems
• Manage escrow accounts and insurance/tax tracking
• Prepare and distribute reports for management, investment accounting, and regulatory agencies
• Coordinate with borrowers, correspondents, relationship managers, and internal teams to identify and resolve servicing issues
• Process requests for lender consent, loan modifications, renewals, extensions, and payoff calculations
• Respond to borrower, correspondent, and internal inquiries accurately and in a timely manner
• Assist with audits and regulatory examinations as needed
• Learn and actively use AI-enabled and automation tools, such as document extraction, data validation, and reporting assistants
• Identify inefficiencies or gaps in servicing workflows and propose practical improvements using prior experience and available technology
• Support evaluation and rollout of new servicing tools, templates, or process changes
• Work on projects and team initiatives as requested

Requirements

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) – Minimum Required
• 3+ Years' experience in commercial loan servicing, commercial mortgage servicing, or commercial banking that aligns with the specific responsibilities for this position
• Able to work a minimum of 40 hours per week, with a minimum of 4 days in the office
• Working knowledge of commercial lending practices, loan documents, and applicable regulations
• Working knowledge of escrow administration and insurance/tax tracking requirements
• Must be detail oriented
• Strong organizational skills with the ability to manage multiple loans and work independently in a time-sensitive environment where meeting established deadlines is critical
• Strong interpersonal/customer service skills with the ability to create/build and maintain relationships with internal and external stakeholders
• Excellent written and verbal communication skills
• Working knowledge of Microsoft Office Suite (Teams, Word, Excel, PowerPoint, and Outlook)
• Demonstrated adaptability — comfortable with change, new systems, and evolving processes, with a track record (or clear inclination) of suggesting process improvements once familiar with how a team operates
• Experience with AI platforms (e.g., Microsoft Copilot, Claude, etc.) is preferred
• Familiarity with regulatory and reporting requirements relevant to insurance company general account lending (e.g., NAIC schedules) is preferred

Core Competencies

Demonstrates expertise in commercial loan servicing, including loan documentation, compliance monitoring, and escrow administration. Proficient in utilizing AI-enabled tools for process improvements and reporting while maintaining strong organizational and communication skills.

Highest-signal resume keywords

• Commercial Loan Servicing
• Loan Documentation Management
• Escrow Administration
• Regulatory Compliance
• Microsoft Office Suite

ATS Optimization Keywords

Hard Skills

• Commercial Lending Practices
• Loan Modifications
• Payoff Calculations
• Insurance Tracking
• Tax Tracking
• Data Validation
• Document Extraction
• Reporting
• Process Improvement
• Audit Assistance

Soft Skills

• Detail Oriented
• Strong Organizational Skills
• Interpersonal Skills
• Customer Service Skills
• Adaptability

Industry Keywords

• Commercial Mortgage Servicing
• Loan Covenants
• Regulatory Requirements
• NAIC Schedules
• Investment Accounting

Tools & Technologies

• AI Platforms
• Microsoft Copilot
• Microsoft Teams
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook