Senior Associate - Mainframe Infrastructure Engineer

New York Life Insurance Co.; New York (NY); On-site; USD 90,000 - 129,000; Full time

Job summary

New York Life Insurance Co. is seeking an Experienced Mainframe Infrastructure Engineer with Scrum Master capabilities to support and enhance our enterprise mainframe environment in a hybrid role based in New York, NY.

You will collaborate with development teams and infrastructure partners to ensure reliable performance, effective integration, and ongoing improvement of mainframe platforms, while guiding Agile delivery and mentoring team members in Scrum practices.

Qualifications

• Deep knowledge of mainframe environments (z/OS, JCL, batch and online processing).
• Hands-on experience with SMP/E and system maintenance.

Responsibilities

• Run & Support Mainframe Operations.
• Provide systems analysis and engineering support for mainframe environments, including z/OS, JCL, batch and online processing.
• Manage and support system software installation and maintenance using SMP/E.
• Monitor and analyze system performance with mainframe tools, addressing performance and capacity issues.
• Collaborate with application development teams to troubleshoot integration issues for stable execution.
• Serve as Scrum Master for mainframe projects, coaching Agile/Scrum practices.
• Facilitate Scrum ceremonies and remove impediments to support team delivery.
• Mentor team members to improve understanding and adoption of Scrum within a mainframe context.

Skills

z/OS knowledge

JCL

Mainframe performance monitoring

Agile / Scrum leadership

Communication & mentoring

Tools

SMP/E

Mainframe monitoring tools

Job description

Location Designation: Hybrid - 3 days per quarter

Role Summary

Experienced Mainframe Infrastructure Engineer with Systems Analyst Capabilities – Mainframe Engineering to support and enhance our enterprise mainframe environment. This role requires deep technical expertise in z/OS-based systems, strong collaboration skills, and the ability to serve as a Scrum Master supporting Agile delivery for mainframe initiatives.

The successful candidate will work closely with application development teams, infrastructure partners, and business stakeholders to ensure reliable system performance, effective integration, and continuous improvement of mainframe platforms.

What You’ll Do:

Run & Support Mainframe Operations

• Provide systems analysis and engineering support for mainframe environments, including z/OS, JCL, batch and online processing.
• Manage and support system software installation and maintenance using SMP/E.
• Monitor and analyze system performance using appropriate mainframe performance monitoring tools, identifying and resolving performance and capacity issues.
• Collaborate with application development teams to troubleshoot and resolve system integration issues, ensuring stable and efficient application execution.
• Serve as Scrum Master for mainframe projects, coaching and guiding teams on Agile and Scrum best practices.
• Facilitate Scrum ceremonies (stand-ups, sprint planning, reviews, and retrospectives) and remove impediments to support team delivery.
• Mentor team members to improve understanding and adoption of the Scrum framework and Agile processes within a mainframe context.
• Promote continuous improvement, transparency, and accountability across Agile mainframe initiatives.

What You'll Bring:

• Strong understanding of mainframe environments, including z/OS, JCL, batch and online processing.
• Hands-on experience with SMP/E and system-level maintenance activities.
• Experience using mainframe performance and monitoring tools.
• Proven ability to work with application developers to resolve system integration and performance challenges.
• Experience acting as a Scrum Master in an Agile environment, preferably supporting mainframe or infrastructure projects.
• Strong communication, facilitation, and mentoring skills.
• Clear, concise communication skills and ability to work effectively with application teams, DBAs, schedulers, and infrastructure engineers.

Preferred Qualifications

• Experience supporting large-scale enterprise mainframe platforms.
• Knowledge of Agile transformation within infrastructure or legacy technology environments.
• Relevant certifications (e.g., SAFe, CSM, PSM, or equivalent) are a plus.

Working Model

Hybrid role based in New York, NY, with regular on-site collaboration for planning, release events, and key change windows. Participation in an on-call rotation for critical mainframe periods (month-end, quarter-end, year-end, and major releases) is expected.

Pay Transparency

• Salary Range: $90,000-$128,500
• Overtime eligible: Exempt
• Discretionary bonus eligible: Yes
• Sales bonus eligible: No
• Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies

New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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