Senior Associate - Application Remediation SRE

New York Life; New York (NY); Hybrid; USD 112,000 - 159,000; Full time

Job summary

New York Life is seeking a seasoned Application Readiness Lead to own readiness, validation, and remediation coordination across AWS, EOL modernization, and vulnerability remediation efforts. You will drive automated testing, evidence collection, and sign-off processes to reduce risk and accelerate patches.

The role emphasizes cross-team collaboration with CIO, DevOps, SRE, and business stakeholders, ensuring timely production readiness and compliant change closure.

Qualifications

• 7+ years in application support, SRE, DevOps, application engineering, production support, or remediation leadership.
• Strong understanding of application dependencies and deployment workflows.
• Experience with New Relic, synthetic monitoring, dashboards, API testing, smoke testing, regression automation, or observability tooling.

Responsibilities

• Confirm ownership, criticality, production impact, testing windows, release constraints, and sign-off model.
• Coordinate with CIO teams, DevOps, SREs, owners, and stakeholders to sequence remediation safely.
• Identify blockers delaying remediation or production patching.
• Escalate readiness gaps threatening remediation timelines.
• Validate application impact, workload criticality, reboot windows, and post-patch sign-off.
• Support EOL remediation through code/configuration changes, dependency remediation, install logic, build readiness, UAT, containerization decisions, and decommission sign-off.
• Support vulnerability remediation via library upgrades, middleware validation, code fixes, configuration changes, certificates, and ensure business functionality.
• Partner with platform teams on EKS readiness, EC2 hardened AMI migration, CI/CD readiness, and deployment validation.
• Define smoke tests, service checks, API checks, login checks, and critical business transaction validation.
• Automate regression testing through CI/CD, New Relic monitors, synthetics, dashboards, or other tooling.
• Shift application validation from manual testing to automated testing with exception-based review.
• Attach automated test results, logs, monitoring evidence, defects, and sign-off records to change or vulnerability closure records.
• Provide business impact statements, compensating controls, risk decisions, remediation commitments, and time-bound exception inputs.
• Coordinate production readiness reviews and post-deployment issue triage.

Skills

Application support

SRE

DevOps

Application engineering

Production support

Application remediation leadership

Tools

New Relic

Synthetic monitoring

Service dashboards

API testing

Smoke testing

Regression automation

Observability tooling

Job description

Location Designation: Hybrid - 3 days per quarter

Role Summary

Own application-level readiness, validation, dependency remediation, testing automation coordination, and production sign-off required to support vulnerability remediation, AWS remediation, EOL modernization, and accelerated patching.

This role ensures application risks are identified early, remediation dependencies are resolved, and application teams move from manual validation to automated, exception-based review where appropriate.

What You'll Do:

Application Ownership, Readiness & Prioritization

• Confirm application ownership, business criticality, production impact, testing windows, release constraints, and sign-off model.
• Coordinate with CIO teams, DevOps, SREs, application owners, and business stakeholders to sequence remediation safely.
• Identify application-level blockers that could delay AWS remediation, EOL modernization, vulnerability remediation, or production patching.
• Escalate readiness gaps when testing, code changes, compatibility review, reboot approvals, or production sign-off threaten remediation timelines.

AWS, EOL & Vulnerability Remediation Support

• Support AWS remediation by validating application impact, workload criticality, reboot windows, SRE coordination, dependencies, and post-patch sign-off.
• Support EOL OS remediation through code/configuration changes, dependency remediation, application installation logic, build readiness, UAT, containerization decisions, and legacy decommission sign-off.
• Support vulnerability remediation through library upgrades, middleware compatibility validation, code fixes, configuration changes, certificate/runtime updates, and confirmation that remediation does not break business functionality.
• Partner with platform teams on EKS readiness, EC2 hardened AMI migration, CI/CD readiness, and deployment validation.

Regression Automation & Evidence

• Define smoke tests, service checks, API checks, login checks, critical business transaction validation, and pass/fail criteria.
• Partner with DevOps and CIO teams to automate regression testing through CI/CD, New Relic monitors, synthetics, service dashboards, or other approved tooling.
• Shift application validation from full manual testing to automated testing with exception-based review.
• Attach automated test results, logs, monitoring evidence, defects, and sign-off records to change or vulnerability closure records.

Exception & Risk Support

• Provide business impact statements, compensating controls, risk decisions, remediation commitments, and time-bound exception inputs when application remediation cannot be completed on schedule.
• Coordinate production readiness reviews and post-deployment issue triage for application-impacting patch or modernization events.

Authority and Scope

• Require application owners to confirm criticality, validation windows, dependencies, and production sign-off expectations.
• Escalate application readiness, testing, code/configuration, or sign-off delays that block remediation.
• Define minimum validation evidence required from application teams for patch and vulnerability closure.

Success Measures & Key Outcomes (First 6-12 Months)

• Application validation time is reduced through smoke-test automation and exception-based review.
• Critical apps have documented owners, test packs, pass/fail criteria, and validation windows.
• Code, dependency, configuration, certificate, runtime, and middleware remediation blockers are addressed within target timelines.
• AWS remediation, EOL modernization, and vulnerability remediation receive timely application sign-off.
• Application evidence supports audit-ready closure.

What You'll Bring:

• 7+ years in application support, SRE, DevOps, application engineering, production support, or application remediation leadership.
• Strong understanding of application dependencies, APIs, databases, middleware, certificates, runtimes, libraries, CI/CD pipelines, and deployment workflows.
• Experience with New Relic, synthetic monitoring, service dashboards, API testing, smoke testing, regression automation, or observability tooling.
• Ability to coordinate across CIO application teams, DevOps, infrastructure, security, business stakeholders, and vendors.

Nice to Have

• Experience with EOL modernization, cloud migration, containerization, EKS, Terraform, or CI/CD modernization.
• Experience with application security remediation, SCA, SAST/DAST findings, or library vulnerability remediation.
• SRE, DevOps, cloud, application security, or ITIL certifications.

Working Model

Hybrid role requiring close collaboration with CIO application teams, DevOps, SREs, IT Operations, Cybersecurity, and business owners. Occasional off-hours support may be required for production patching, emergency remediation, zero-day events, or critical application validation windows.

Pay Transparency

• Salary Range: $111,500-$159,000
• Overtime eligible: Exempt
• Discretionary bonus eligible: Yes
• Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Recognized as one of Fortune’s World’s Most Admired Companies

New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.