Senior Associate – Learning Experience Designer

Capital One; Richmond (VA); On-site; USD 122,100 - 139,400; Full time

Benefits offered by this job

Comprehensive health benefits

Performance-based incentive compensation

Job summary

Capital One is seeking a Senior Associate – Learning Experience Designer in Richmond, VA. This role is crucial in developing impactful learning solutions aligned with business goals. The ideal candidate will thrive on creative problem solving, possess strong communication skills, and have experience with instructional design for technical audiences. A Bachelor’s degree and at least 2 years in training design are needed. This full-time position offers a competitive salary range of $122,100 - $139,400 and a range of benefits.

Qualifications

• At least 2 years of experience in training design or development delivery.
• 1 year of experience with multimedia authoring tools.
• 1 year of experience applying instructional design in digital modalities.

Responsibilities

• Independently manage the learning lifecycle from need identification to delivery.
• Collaborate cross-functionally to define learning problem statements.
• Champion an MVP-first strategy for learning solutions.

Skills

Experience educating technical roles

High initiative and customer-centric mindset

Strong communication skills

Ability to manage ambiguity

Expertise in adult learning

Education

Bachelor’s degree or military experience

Tools

Articulate 360

Adobe Premiere

Adobe Photoshop

Job description

Senior Associate – Learning Experience Designer

Capital One’s Enterprise Learning & Development team is seeking a Learning Experience Designer to drive impactful and innovative solutions for our Job Family Learning team. In this role, you'll partner with the business to translate intent into effective learning products using a customer-focused, iterative approach, and independently solve problems.

The Enterprise Learning & Development team is at the forefront of advancing Capital One’s talent across the company. The Learning Experience Designer plays a critical role in elevating our talent through the creation of learning products and assets that help our associates be great.

We are looking for someone who can independently drive learning initiatives with a product mindset, delivering data driven solutions through cross-functional collaboration to meet business and learner needs across more technical audiences. They are an expert in learning sciences, a learner advocate, and an active team player.

If you are energized by creative problem solving, creating transformational learning solutions, thrive in collaborative environments through strong stakeholder relationships, and can manage through complexity and change to deliver business impact - this role is for you.

The ideal candidate is:

• An autonomous learning practitioner who independently owns and expertly manages the entire learning lifecycle—from identifying needs and designing solutions to ensuring successful delivery and thorough evaluation—all while thinking in an integrated way to align perfectly with business goals and learner needs.
• A highly collaborative and consensus-minded partner who works cross-functionally to define learning problem statements, distill insights into actionable recommendations, and manage expectations across teams.
• Adept at championing an MVP-first strategy for learning solutions, enabling rapid concept testing, efficient user feedback collection, and continuous iteration to ensure maximum effectiveness and relevance.
• Able to juggle multiple complex learning initiatives with minimal oversight, leveraging a product mindset to deliver high-quality results on time without compromising the learner experience.
• An expert in learning science and UX principles, leveraging them to design engaging and effective learning experiences specifically for design and tech audiences.
• Data-driven and focused on impact, using feedback and defined metrics to continuously improve learning solutions and measure their real-world performance outcomes.
• A learner advocate who expertly balances learner perspectives with business needs to deliver scalable and valuable learning solutions.
• A proactive team player who actively shares best practices, identifies efficiencies, and fully participates in team ceremonies.

Here is what you need to be successful:

• Experience educating, onboarding, or supporting more technical roles such as product, tech, design or other technical talent or at a tech-forward organization
• High level of initiative, ownership, and a customer-centric mindset
• Strong written and verbal communication skills, with ability to influence partners
• Ability to manage ambiguity, lead through change, and deliver in a matrixed environment
• Partner with subject matter experts to identify learning objectives and define the scope of instructional initiatives for maximum business impact
• Partner with other Learning & Development professionals across the Enterprise to gain efficiencies, share best practices, and optimize how we interact
• Leverage expertise in adult learning to create high-quality and engaging learning experiences
• Ability to work with minimal oversight, delivering high-quality results on‑time without compromising quality

Basic Qualifications

• Bachelor’s degree or military experience
• At least 2 years of experience in training design or development delivery, or a combination of both
• At least 1 year of experience with multimedia authoring tools like Articulate 360 or other online interactive e‑Learning courseware
• At least 1 year of experience applying instructional design in digital modalities

Preferred Qualifications

• 1+ year of experience guiding learning solutions in a corporate setting
• 1+ year of experience with mobile content creation/curation and delivery
• 1+ year of experience using multimedia tools (Adobe Premiere, Camtasia, or similar)
• 1+ year of experience working with graphics tools (Adobe Photoshop, Adobe Illustrator, or similar)
• 1+ year of experience in project management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $134,400 – $153,300 for Learning Manager

Richmond, VA: $122,100 – $139,400 for Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits). Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.