Manager – Strategic Learning Business Consultant

Capital One National Association; McLean (VA); On-site; USD 134,400 - 153,300; Full time

Job summary

Capital One is seeking a Manager – Strategic Learning Business Consultant to shape and deliver enterprise learning strategy across multiple business units. You will partner with HR and senior leaders to design scalable, learner-centered initiatives and measure impact.

The role requires strong strategic thinking, stakeholder influence, and experience in learning strategy creation within a matrixed environment.

Qualifications

• Strategic learning experience shaping learning strategy across business units.
• Ability to translate strategic ideas into learner-centered experiences.
• Strong stakeholder management and ability to drive cross-functional alignment.
• Experience translating business goals into learning programs and outcomes.
• Familiarity with adult learning principles and design thinking.
• Comfort working in a matrixed environment and managing ambiguity.

Responsibilities

• Partner with account executives, HR leaders, and stakeholders to define the annual strategic learning agenda.
• Collaborate with business partners to maximize knowledge sharing and optimize resources.
• Lead design and delivery of learning programs and iterate from feedback and data.
• Manage multiple initiatives, project teams, and budgets.
• Develop and execute measurement and evaluation strategies for learning outcomes.
• Contribute to learner communications and external storytelling with insights.

Skills

Strategic learning

Bilingual learning

AI readiness

Product minded

Collaborative

Relationship management

Insight-driven

Storytelling

Education

Bachelor’s Degree

Job description

Manager – Strategic Learning Business Consultant

Capital One's Enterprise Learning & Development team is looking for a Strategic Business Consultant to shape and deliver the learning and development strategy to support our Enterprise Services, Software, Business Cards & Payments and enterprise Tech teams. You’ll partner with key business and Human Resources (HR) leaders to design and implement learning initiatives for hundreds of associates spanning multiple job families within these lines of businesses.

We’re seeking someone who can seamlessly connect business objectives with learning solutions, translating strategic ideas into impactful, learner‑centered experiences. Whether your background is in strategy, business, program/product management, or learning strategy, your ability to build relationships with stakeholders and create alignment to drive progress will be critical. If you are energized by creative problem‑solving, creating transformational learning, building strong relationships, and managing through complexity to deliver business impact—this role is for you.

Ideal Candidate

• Strategic Learning Partner: Anticipates future learning needs by staying current with talent development and technology trends, thinks and solves problems systemically, balances long‑term vision with execution rigor, and brings structure to ambiguity while managing competing priorities.
• Bilingual in Learning + Human Centered Design: Skilled at translating design methodologies into effective learning strategies.
• AI Readiness: On the cutting edge of modern technology and the impact AI is making to workforce readiness and talent development.
• Product‑Minded: Applies iteration, experimentation, and feedback to improve solutions.
• Collaborative: Thrives in matrixed environments and values co‑creation when building alignment across the business, HR, and L&D.
• Relationship Manager: Cultivates strong stakeholder relationships, acting as a trusted advisor to foster collaboration.
• Insight‑Driven: Uses data and insights to drive decisions and continuous improvement.
• Storyteller: Communicates with clarity and influence to senior and technical audiences.

Role Overview

• Partner with account executives, HR leaders, and key business stakeholders to co‑create the annual strategic learning agenda, defining vision, OKRs, operating and governance models, and ensuring seamless integration and execution across business and learning initiatives.
• Collaborate with business partners to maximize knowledge sharing, peer learning, and optimize resource allocation to achieve broader strategy.
• Lead design and delivery of learning programs and iterate from feedback and data.
• Project manage multiple initiatives, leading program teams and providing strategic support as needed.
• Manage project scope, timelines, and budget, identifying and mitigating risks or escalating as necessary.
• Own measurement and evaluation strategy to ensure learning solutions deliver desired outcomes.
• Collaborate on learner communications and external storytelling, sharing insights and outcomes about your work.

What You Need to Be Successful

• Experience educating, onboarding, and supporting large matrix organizations.
• Experience partnering with key stakeholders to identify strategic opportunities and define new initiatives for business impact.
• Communicate effectively both written and verbally, able to influence stakeholders at all levels.
• Ability to manage ambiguity, lead through change, and deliver in a matrixed environment.
• High level of initiative, ownership, and a customer‑centric mindset.
• Demonstrated success collaborating with other L&D professionals to drive efficiencies and share best practices.
• Apply expertise in adult learning to shape learning strategy and products.
• Comfort facilitating and leading training/workshops effectively, engaging at all levels.

Basic Qualifications

• Bachelor’s Degree.
• At least 3 years of experience in client‑facing consulting.
• At least 2 years of experience in learning and development.
• At least 1 year of experience in project management.
• At least 1 year of experience in learning strategy creation.

Preferred Qualifications

• 5+ years of experience advising and influencing leadership.
• 5+ years of management consulting experience.
• 3+ years of experience in strategy creation.
• Familiarity with change management.
• Experience facilitating across a variety of modalities including in person and virtual programs.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary and Benefits

The minimum and maximum full‑time annual salaries for this role are listed below, by location.

• McLean, VA: $134,400 – $153,300 for Learning Manager.
• Richmond, VA: $122,100 – $139,400 for Learning Manager.

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Equal Opportunity Employer

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901–4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.