Senior Associate, IT Program Manager - Strategic Businesses Technology

New York Life Insurance; New York (NY); On-site; USD 85,000 - 145,000; Full time

Job summary

Join an innovative team as an IT Delivery Specialist, where your expertise will drive technology projects that enhance operational efficiencies and deliver cutting-edge solutions. This role is pivotal in collaborating with diverse business leaders, ensuring that technology initiatives align with strategic objectives. You will lead project delivery, manage relationships across teams, and maintain a comprehensive technology roadmap. If you're passionate about technology and eager to make a significant impact in a dynamic environment, this opportunity is perfect for you. Be part of a company that values diversity and offers a comprehensive benefits package designed for modern professionals.

Benefits

Leave programs

Adoption assistance

Student loan repayment programs

Annual discretionary bonus

Qualifications

• 3-5 years of experience managing technology projects in Insurance/Financial Services.
• Strong interest in technology innovation and Gen AI tools.

Responsibilities

• Deliver complex technology projects on time and within budget.
• Maintain a multi-year technology roadmap aligned with business objectives.
• Act as a liaison among IT teams and facilitate clear communication.

Skills

Project Management

Communication Skills

Problem-Solving

Technical Understanding

Agile Methodologies

Relationship Management

Education

Bachelor's degree in Computer Science

Advanced degree or certifications (PMP, Agile, Scrum Master)

Tools

Jira

MS Office 360

Job description

Location Designation: Hybrid - 3 days per week

We are seeking a motivated IT Delivery Specialist to join our core enterprise technology team supporting our New York Life Strategic Businesses. This crucial role will report into the Head of IT Operations and partner with line of business CIOs to deliver on our strategic roadmap focused on synergistic outcomes and alignment opportunities across our businesses.

The candidate will play a pivotal role in driving the delivery of our technology innovation roadmap and supporting multiple lines of business with their technology initiatives including generative AI enablement and enhanced data models, platform and ecosystem modernization, cybersecurity practices and risk management, and operational efficiencies in technology operations. This position requires a balance of technical expertise, business relationship management acumen, and technology delivery leadership skills to ensure timely and high-quality results.

The ideal candidate should have an entrepreneurial mindset and feel comfortable interacting with both technology and business leaders across diverse and niche insurance businesses. Each business has a specific business model and unique technology challenges, and this role will be responsible for creating synergies and scalable solutions across our diverse businesses.

Key Responsibilities

1. Technology Project Delivery
   - Partner with technology teams in end-to-end delivery of complex technology projects, ensuring they are completed on time, within scope, and on budget.
   - Collaborate with cross-functional teams including software developers, product managers, business analysts, and QA analysts to deliver high-quality solutions.
   - Utilize agile or hybrid delivery methodologies as appropriate to manage and support project execution and drive performance.
   - Facilitate workshops, standups, and status meetings to maintain alignment across teams as appropriate.
   - Proactively identify, track, and mitigate project risks, and resolve issues to maintain project momentum.
2. IT Roadmap Strategy & Support
   - Maintain our multi-year, multi-business technology roadmap in alignment with our technology charter, business objectives, and stakeholder priorities.
   - Monitor program progress, ensuring that risks, issues, and interdependencies between projects are addressed timely.
   - Drive continuous improvement in project delivery processes, tools, and templates.
   - Leverage established KPIs to measure project and program success and report out to stakeholders.
3. Relationship Management
   - Act as a liaison among Strategic Businesses core IT team, individual business IT team, and corporate technology team.
   - Facilitate clear communication and drive collaboration among stakeholders including project kick-offs, execution progress and risk management, change management, and performance tracking.
   - Prepare and present program updates and status reports to senior leadership and stakeholders. Ensure project financials and benefits are clearly understood and closely tracked for performance.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field; advanced degree or certifications (e.g., PMP, Agile, Scrum Master) are a plus.
• 3-5 years of experience managing and delivering technology projects in Insurance / Financial Services.
• Product owner and business analyst experience are a plus.
• Strong technical understanding of software development, IT infrastructure, and emerging technologies.
• Proven ability to manage multiple priorities in a fast-paced, matrixed environment.
• Strong interest and curiosity in technology innovation, Gen AI tools, and designing more efficient ways to work.
• Expertise in tools such as Jira, MS Office 360, or similar.
• Exceptional communication, problem-solving, and organizational skills.

Pay Transparency

Salary Range: $85,000-$145,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID: 91400