Senior Associate, Digital Transformation Specialist (Operations COEs), Group OpsCapability Centre (

DBS Bank Ltd; Oklahoma City (OK); On-site; USD 70,000 - 110,000; Full time

Job summary

DBS Bank Ltd is seeking an Operations professional to drive SOP transformation, platform administration, ontology support, and AI knowledge validation across the SOP Platform. The role focuses on cleaning, restructuring, and migrating SOPs into standardized formats while enabling AI-enabled workflows and knowledge assets.

You will maintain content quality, ensure accuracy, and support governance, documentation, and adoption activities across global SOP platforms and knowledge repositories.

Qualifications

• Degree in Business, Information Systems, Computer Science, Operations Management, or related discipline.
• 2–5 years of experience in Operations, Knowledge Management, Business Analysis, Process Improvement, or Transformation roles.
• Strong analytical and documentation skills.
• Familiarity with SOP management, process mapping, taxonomy, metadata management, or knowledge repositories.
• Exposure to AI, GenAI, AI Agents, workflow automation, or knowledge management platforms is advantageous.
• Strong attention to detail and ability to manage multiple deliverables concurrently.
• Effective communication and stakeholder engagement skills.

Responsibilities

• Execute the cleanup, restructuring, and migration of Operations SOPs into standardized formats.
• Support the conversion of SOPs into reusable AI agent skills and operational knowledge assets.
• Maintain SOP content quality, consistency, and version controls.
• Support onboarding, publishing, tagging, versioning, and maintenance of SOPs within the centralized SOP Platform.
• Coordinate integration of SOP content with system Knowledge Bases (KBs).
• Ensure operational knowledge assets remain accurate and up to date.
• Assist in the development and maintenance of ontology, taxonomy, metadata, and knowledge graph mappings.
• Support linkage between system functionalities, SOPs, controls, and business processes.
• Contribute to knowledge discovery and AI skill enablement initiatives.
• Test AI Agent and Cowork Skills outputs against SOP logic, business requirements, and operational processes.
• Support AI indexing, knowledge validation, and content quality assurance activities.
• Identify gaps and recommend improvements to enhance knowledge quality and AI effectiveness.
• Support control validation, RCSA/KRI automation content, and control mappings where applicable.
• Prepare documentation, user guides, training materials, and adoption communications.
• Provide day-to-day operational support for the SOP Platform and knowledge management processes.

Skills

Analytical skills

Documentation

Communication

SOP management

Knowledge management

AI exposure

Education

Bachelor's degree in Business/Information Systems/CS/Operations

Job description

Business Function

Group Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and aspire to delight our business partners through our multiple banking delivery channels.Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, while ensuring resiliency and standardisation. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions.

Responsibilities

SOP Transformation & Content Migration

• Execute the cleanup, restructuring, and migration of Operations SOPs into standardized formats.
• Support the conversion of SOPs into reusable AI agent skills and operational knowledge assets.
• Maintain SOP content quality, consistency, and version controls.

SOP Platform Administration

• Support onboarding, publishing, tagging, versioning, and maintenance of SOPs within the centralized SOP Platform.
• Coordinate integration of SOP content with system Knowledge Bases (KBs).
• Ensure operational knowledge assets remain accurate and up to date.

Ontology & Knowledge Graph Support

• Assist in the development and maintenance of ontology, taxonomy, metadata, and knowledge graph mappings.
• Support linkage between system functionalities, SOPs, controls, and business processes.
• Contribute to knowledge discovery and AI skill enablement initiatives.

AI Knowledge Validation & Testing

• Test AI Agent and Cowork Skills outputs against SOP logic, business requirements, and operational processes.
• Support AI indexing, knowledge validation, and content quality assurance activities.
• Identify gaps and recommend improvements to enhance knowledge quality and AI effectiveness.

Governance & Operational Support

• Support control validation, RCSA/KRI automation content, and control mappings where applicable.
• Prepare documentation, user guides, training materials, and adoption communications.
• Provide day-to-day operational support for the SOP Platform and knowledge management processes.

Requirements

• Degree in Business, Information Systems, Computer Science, Operations Management, or related discipline.
• 2-5 years of experience in Operations, Knowledge Management, Business Analysis, Process Improvement, or Transformation roles.
• Strong analytical and documentation skills.
• Familiarity with SOP management, process mapping, taxonomy, metadata management, or knowledge repositories.
• Exposure to AI, GenAI, AI Agents, workflow automation, or knowledge management platforms is advantageous.
• Strong attention to detail and ability to manage multiple deliverables concurrently.
• Effective communication and stakeholder engagement skills.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: DBS Asia Central

Job: Operations

Schedule: RegularEmployee Status: Full time