Senior Associate, Digital Transformation (IT Services)

Ankura; Phoenix (AZ); On-site; USD 65,000 - 155,000; Full time

Job summary

Ankura is seeking a Senior Associate to support IT assessments, transformation programs, and operational improvements across client engagements. This role blends hands-on analysis with project execution and client collaboration, and can be based in Ankura's US offices.

The Senior Associate will evaluate IT operations, infrastructure, cloud environments, applications, and vendor arrangements, developing practical recommendations and supporting implementation with senior team members.

Qualifications

• 2–6 years experience in IT operations, IT consulting, technology transformation, managed services, infrastructure, or related field.
• Knowledge of enterprise IT operations: infrastructure, cloud, applications, service delivery, vendors, governance, costs.
• Experience supporting IT assessments, transformation programs, or improvement efforts.
• Familiarity with IT service management processes (incident, problem, change, request, asset, SLA).
• Strong analytical and problem-solving abilities; able to turn data into practical recommendations.
• Ability to explain technical issues in business, financial, operational, and risk terms.
• Strong project management and organizational skills; able to handle multiple priorities.
• Proficiency in Excel, PowerPoint, and business analysis/presentation tools.
• Experience with cloud platforms and IT financial analysis preferred.
• Consulting, professional services, or managed-services background preferred.
• Excellent written and verbal communication; collaborate with client stakeholders.
• Able to work in multidisciplinary, distributed teams; travel up to 10%.
• Relevant certifications (ITIL, cloud, PM, governance) beneficial.

Responsibilities

• Support IT assessments, transformation programs, and operational improvements.
• Analyze IT operations data to identify gaps and opportunities.
• Document current-state IT environments, processes, and vendor setups.
• Help develop IT strategies, operating models, roadmaps, governance, and plans.
• Support IT service management improvements (incident to SLA).
• Assist cloud modernization, app rationalization, cost optimization, and vendor management.
• Develop financial models, dashboards, and client deliverables.
• Conduct stakeholder interviews and coordinate workstreams with teams.
• Prepare executive-ready presentations translating findings into actions.
• Contribute to proposals, research, effort estimates, and knowledge development.
• Provide guidance to junior team members and quality reviews.

Skills

IT operations

IT consulting

Technology transformation

Project management

Analytical thinking

Stakeholder communication

Multidisciplinary teamwork

Data analysis

Education

Bachelor's degree in information technology

Tools

Microsoft Excel

PowerPoint

Cloud platforms

IT service management tools

Job description

Ankura is a team of excellence founded on innovation and growth.

Practice Overview

Ankura's Digital Transformation practice helps clients modernize their organizations through technology, data, analytics, automation, and AI. Our IT Services professionals help clients establish high-performing, secure, reliable, and scalable IT functions that enable business transformation and growth.

Role Overview

We are seeking a Senior Associate to support IT assessments, transformation programs, and operational improvement initiatives across client engagements. This role combines hands-on analysis and problem-solving with project execution, client collaboration, and coordination of defined workstreams. This role can be based in any of Ankura's US offices.

The Senior Associate will help evaluate clients' IT operations, infrastructure, cloud environments, applications, service delivery, organizations, vendors, costs, risks, and performance. The individual will work with senior team members to develop recommendations and support implementation of practical improvements.

Responsibilities

• Support assessments of IT strategy, operations, infrastructure, cloud services, applications, service delivery, organization, vendors, costs, and risks.
• Analyze operational, financial, organizational, and technology data to identify performance gaps and improvement opportunities.
• Document current-state IT environments, processes, operating models, application portfolios, organizational structures, and vendor arrangements.
• Help develop IT strategies, operating models, transformation roadmaps, governance frameworks, and implementation plans.
• Support improvements to IT service management, including incident, problem, change, request, asset, and service-level management.
• Assist with infrastructure and cloud modernization, application rationalization, cost optimization, vendor management, and operational resilience initiatives.
• Develop financial models, benchmarks, performance metrics, dashboards, presentations, and other client deliverables.
• Conduct stakeholder interviews, facilitate working sessions, document requirements, and communicate findings.
• Manage assigned workstreams, including activities, timelines, dependencies, risks, and deliverables.
• Collaborate with client business and technology teams to implement recommended improvements.
• Prepare clear executive-level presentations that translate technical findings into business implications and actions.
• Support proposals, solution development, research, effort estimates, and other business-development activities.
• Provide guidance and quality review to junior team members as experience permits.
• Contribute to the development of methodologies, assessment tools, accelerators, and practice knowledge.

Qualifications

• Two to six years + of experience in IT operations, IT consulting, technology transformation, managed services, infrastructure, application management, or a related field.
• Working knowledge of enterprise IT operations, including infrastructure, cloud, applications, service delivery, vendors, governance, and technology costs.
• Experience supporting IT assessments, transformation programs, implementation initiatives, or operational improvement efforts.
• Familiarity with IT service management processes and frameworks, such as incident, problem, change, request, asset, and service-level management.
• Strong analytical and problem-solving skills, including the ability to organize data, identify trends, and develop practical recommendations.
• Ability to understand technical issues and communicate their business, financial, operational, and risk implications.
• Strong project-management and organizational skills, with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Excel, PowerPoint, and other business analysis and presentation tools.
• Experience with cloud platforms, infrastructure, application portfolios, service-management tools, or IT financial analysis is preferred.
• Experience in consulting, professional services, corporate IT, or a managed-services environment is preferred.
• Strong written and verbal communication skills and the ability to work effectively with client stakeholders.
• Ability to work collaboratively in multidisciplinary and geographically distributed teams.
• Relevant certifications, such as ITIL, cloud-platform, project-management, or technology-governance credentials, are beneficial.
• Bachelor's degree in information technology, computer science, engineering, business, or a related field is preferred.
• Travel expectations are minimal / as needed. Up to 10% max

#LI-MJ1

#LI-Hybrid

For individuals assigned and/or hired to work in California, Colorado, New York or other states with relevant pay transparency laws, Ankura is required to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the said markets and considers a broad range of factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The range does not include additional benefits outside of salary. At Ankura, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each role. A reasonable estimate of the current base pay range is between $65,000 to $155,000; this range is not a promise of a particular wage.

Ankura is an Affimative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email [e-mail] or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.