Senior Associate, Dasher & Logistics Strategy & Operations

DoorDash USA; New York (NY); On-site; USD 87,000 - 128,000; Full time

Benefits offered by this job

401(k) with match

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical insurance

Dental insurance

Vision insurance

11 paid holidays

Disability insurance

Life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash is hiring a Strategy & Operations Senior Associate to shape the Dasher & Logistics strategy. You will dive into high-priority business problems, use data and customer insights to identify opportunities, test hypotheses, and partner across teams to implement scalable solutions.

You will report to a Manager or Senior Manager on the Dasher & Logistics team. You will be responsible for building deep problem understanding, driving data-driven recommendations, and influencing multi-team

Qualifications

• 3–5 years of experience in consulting, strategy, financial services, operations, technology, startups or related experience.
• Ability to analyze data, make informed decisions and balance quantitative measures with intuition.
• First principles thinking and willingness to take action to create the future.
• Clear, concise communication of complex topics to stakeholders at all levels.
• Detail-oriented and proactive, able to lead from the front with optimism.
• Bachelor's degree in a related field.

Responsibilities

• Investigate problems with a data-driven approach and generate insights from quantitative and qualitative information.
• Develop and test hypotheses, designing experiments to improve user experience and outcomes.
• Work cross-functionally with Product, Analytics, Finance and Marketing to drive impact.
• Build foundational knowledge of the problem space and the business at the ground level.

Skills

Data analysis

SQL

Excel

Communication

Education

Bachelor's degree

Job description

About the Team

The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy and a positive Consumer, Merchant and Dasher experience. Dasher & Logistics owns initiatives that touch all parts of the Dasher life cycle ranging from supply & demand, to cost & quality, to Dasher pay, to Dasher retention, to order batching and beyond. We care about metrics like delivery times, cost per order, delivery quality, dasher compensation, and many more!

About the Role

We are hiring a Strategy & Operations Senior Associate who will play an integral role in shaping the strategy and execution of the Dasher & Logistics team. You'll tackle some of our highest-priority business problems by getting into the weeds to understand what's happening on the ground across markets, using data and customer insights to identify opportunities, developing and testing hypotheses, and partnering cross-functionally to bring solutions to life at scale. You will report directly to a Manager or Senior Manager on the Dasher & Logistics team.

You’re excited about this opportunity because you will…

• Use a data-driven approach to investigate problems, creating insightful analysis from a combination of quantitative and qualitative information
• Operate at the lowest level of detail in order to build strong foundational knowledge of your problem space and the business
• Define and test hypotheses through experimentation, and learn how to develop and implement strategies to improve the experience of our users
• Work cross-functionally across multiple teams teams to drive impact, such as Product, Analytics, Finance, and Marketing
• Develop new skills and advance your career, with opportunities to take on new challenges and responsibilities as you progress in your role

We’re excited about you because…

• You have 3-5 years of experience in consulting, strategy, financial services, operations, technology, startups or related experience
• You are able to analyze and synthesize data, make informed decisions and balance quantitative measurement with an empathetic, intuition-based mindset. You can crunch data in SQL/excel independently.
• You love thinking about problems from a first principles approach, and you aren’t afraid to take action and try new things in order to create the future.
• You are able to communicate complex topics in a clear, concise, and thorough way to stakeholders at all levels of the organization.
• You focus on getting stuff done and aren’t afraid to get into the details. No job is beneath you and you lead from the front and with optimism.
• You have a Bachelor's degree in a related field

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$87,000 — $128,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.