Senior Associate, Customer Success Readiness Program Management

athenahealth; Myrtle Point (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare technology company in Myrtle Point, Oregon, is seeking a Customer Success Analyst to analyze data and enhance customer satisfaction. This role offers opportunities for career advancement in a collaborative and inclusive environment. Ideal candidates will have a Bachelor’s degree, 2+ years of relevant experience, and proficiency in Excel and data visualization tools. Join a workplace that prioritizes work-life balance and employee wellness.

Benefits

Career advancement opportunities

Flexible work environment

Health and financial benefits

Employee assistance programs

Company events

Qualifications

• 2+ years of experience in Customer Success, Program Coordination, Operations, or Analytics.
• Proficiency in data visualization tools.

Responsibilities

• Compile and analyze data related to customer satisfaction.
• Streamline data insights into actionable feedback loops.
• Support business reviews and executive leadership update preparation.

Skills

Data analysis

Written communication

Verbal communication

Problem-solving

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Excel

PowerPoint

Tableau

Power BI

Job description

Overview

Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Flexible work environment that promotes work-life balance
• Supportive and collaborative company culture with a focus on inclusiveness
• Access to health and financial benefits, including tuition assistance and employee assistance programs
• Engaging company events such as book clubs and hackathons

Responsibilities

• Compile and analyze data related to customer satisfaction, issues, and performance on offerings
• Streamline data insights into actionable feedback loops to influence operational and product enhancements
• Support business reviews and executive leadership update preparation with data summaries and visualizations
• Monitor and triage issues, escalations, and attrition remediations raised by Customer Success Managers and service teams
• Maintain issue logs and ensure timely follow-up and closure

Qualifications

• Bachelor’s Degree or equivalent experience
• 2+ years of experience in Customer Success, Program Coordination, Operations, or Analytics
• Proficiency in Microsoft Excel, PowerPoint, and data visualization tools (e.g., Tableau, Power BI)
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience working in cross-functional environments and managing multiple priorities
• Highly organized with attention to detail
• Comfortable working with ambiguity and adapting to change
• Collaborative mindset and ability to build relationships across teams

#HealthcareTechnology #CustomerSuccess #CareerOpportunity #WorkLifeBalance #InclusiveCulture

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