Senior Associate- Commercial S&G Program Manager

Capital One; United States; On-site; USD 89,000 - 101,000; Full time

Job summary

Capital One seeks an HR-oriented professional to manage the Commercial S&G program experiences, from onboarding to graduation. You will coordinate cross-functional partners and lead communications across channels to ensure a smooth candidate and participant journey.

The role emphasizes data-backed insights, relationship-building, and program operations, with flexible hours to support events and activities across locations.

Qualifications

• Associate's degree or military experience
• At least 2 years of HR OR project management OR process management OR program management experience or any combination
• Proficiency with MS Office or Google Workspace tools

Responsibilities

• Plan and execute the program experiences for the Commercial track, including onboarding, experience weeks, and graduation.
• Build and manage relationships with associates, managers, and cross-functional leaders across levels and geographies.
• Serve as the primary contact for associate issues, managing intake, tracking, and resolution for escalated situations.
• Own program operational processes, including budget tracking, roster management, and shared mailbox support.
• Draft, distribute, and track strategic communications across channels like Slack and newsletters.
• Partner across the broader Students & Grads organization to develop training materials and resources.
• Utilize surveys and data analysis to identify themes and make recommendations for program focus.

Skills

Project management

Communication

Data analysis

Adaptability

Problem solving

PowerPoint/Slides

Excel/Sheets

Empathy

Education

Associate's degree

Military experience

Tools

PowerPoint

Google Slides

Excel

Job description

Senior Associate- Commercial S&G Program Manager

Capital One’s Students & Grads Recruiting & Programs team is at the forefront of attracting, sourcing, and developing future leaders. We aspire to provide a best-in-class experience for candidates, hiring teams, program associates, and business partners, and have a ton of fun along the way. Our culture and people are integral to our growth and success, where innovation is rewarded and you can learn from talented coworkers.

We are seeking an HR-oriented professional to support the overall program experience, including that of new hires, people leaders, business stakeholders and program alumni. Success in this role requires a positive, customer-focused approach, strong communication and project management skills, and comfort navigating ambiguity. We are looking for a candidate passionate about early talent development, experienced in project management, and eager to influence strategic decisions through data-backed insights.

Core responsibilities

• Plan and execute the program and signature experiences (such as Onboarding, Experience Weeks, and Graduation) for the 'Commercial' track. Provide execution support for core learning and general talent development initiatives across both virtual and in-person formats. (Note: This requires flexibility for non-standard hours as event needs dictate.)


• Build and manage relationships with associates, managers, and cross-functional leaders across a range of levels, business functions, and geographies to ensure a positive program experience and strengthen the company brand.


• Serve as the primary point of contact for associate issues, managing intake, tracking, and resolution for escalated situations.


• Own program operational processes, including budget tracking, roster management, and shared mailbox support, while documenting processes to ensure continuity and maximize team efficiency.


• Draft, distribute, and track strategic communications across channels like Slack and newsletters to keep associates, managers, and stakeholders informed.


• Partner across the broader Students & Grads organization to collaborate on cohesive training materials, program resources, and shared initiatives.


• Utilize surveys and data analysis to uncover themes and trends within the program community and to make recommendations on areas of focus.

Basic Qualifications

• Associate's degree or military experience


• At least 2 years of Human Resources OR project management OR process management OR program management experience or any combination

Preferred Qualification s:

• At least 3 years of experience in human resources or at least 3 years of consulting or a combination


• At least 1 year of experience interpreting metrics and trends


• Experience in Campus Programs or Recruiting


• Proficient knowledge of Powerpoint or Google Slides


• Proficient knowledge of Excel or Google Sheets


• Strong empathetic communication skills with varying levels of leaders and associates


• Ability to quickly and effectively adapt to change


• Proven problem solving, analytical and decision-making skills


• Ability to embrace new systems and process enhancements


• Willingness to work flexible hours due to varying needs within the program


• High degree of professionalism and integrity when interacting with all customer contacts

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $88,800 - $101,300 for Sr. HR Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.