Financial Advisor Support Coordinator

Alliant Credit Union; Chicago (IL); On-site; USD 52,000 - 81,000; Full time

Benefits offered by this job

Annual bonus

Remote work 3 days/wk

Parental leave

Employee discounts

Paid time off

Holidays

Education reimbursement

Job summary

Alliant Credit Union in Chicago, IL is seeking a Hybrid, full-time professional to support the retirement and investment services program. You will schedule member appointments, coordinate seminars, and assist with marketing and referrals while maintaining calendars and correspondence.

The role requires strong customer service and sales experience, plus the ability to coordinate events and manage materials.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of customer service, sales or related experience.

Responsibilities

• Lead team efforts in planning member appreciation events, retirement and investment services workshops, and local promotions.
• Cross-sell credit union products and services to members.
• Coordinate supplies and ensure materials are stocked and current.
• Coordinate newsletters, seminars, and appointment information forms; promote the program to employees and members.
• Set up appointments, manage calendars, and provide administrative support for the retirement and investment services program.
• Ensure brokerage paperwork is in order and track staff referrals for the program.
• Prepare seminars and webinars, arrange rooms, attendees, and attendance.
• Maintain client databases and schedule follow-up appointments.

Skills

Customer service

Sales

Event planning

Cross-selling

Communication

Scheduling

Administrative support

Education

High school diploma

Job description

Job Details

Posting Details

• • Posted on August 10, 2026

Locations

Showing 1 location Chicago, IL 60666, USA

• Hybrid
• Customer Service/Support
• Full-Time
• Requisition #: SENIO001993

Description

Responsible to schedule member appointments for the financial advisor, make appointment reminder calls, schedule reviews and routing/tracking staff referrals. Assist in the marketing of the retirement and investment services program with credit union employees and members. Prepare seminar preparations, mail, communicates changes, provides telephone coverage, prepares memos and correspondence and manages calendars. Monitors the supply of marketing and compliance materials and provides functional support for the program.

Essential Responsibilities

• Lead team efforts in the planning of member appreciation events, and retirement and investment services workshops, and local promotions.
• Remain up to date with the credit union product and demonstrate an understanding of credit union products and services and cross-sell credit union products and services.
• Coordinate and ensure supplies are stocked and current.
• Coordinate newsletters, surveys, seminars, review letters, thank you cards, milestone cards and appointment information forms. Promote the program to credit union employees and members.
• Set up appointments with members, analyze, sort, and deliver incoming mail, provide telephone coverage, prepare memos and correspondence, and manage calendars. Provide administrative support for the retirement and investment services program.
• Works with the financial advisor to ensure brokerage account paperwork is in order and compliant. Track staff referrals and work with staff to ensure that they understand the referral process.
• Prepare seminars and webinars by making room arrangements, preparing documents, organizing attendees, confirming seminar attendance and attending seminars to assist the advisor.
• Scheduled and coordinate appointments for the financial advisor. Putting together new member file kits for appointments helps to complete applications to send new accounts to the brokerage home office, organize and maintain the client database, enter notes and schedule follow-up appointments.

Education & Years of Experience

• Minimum - High School or Equivalent
• Minimum 2 YearsCustomer service, sales or related

Compensation & Benefits

Typical hiring range: $52,300.00 to $81,300.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.

Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:

• Annual performance bonus
• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays
• Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.