Customer Insights - Payments Data & Analytics - Senior Product Associate

JPMorganChase; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

JPMorganChase in New York invites a Senior Product Associate on the Customer Insights team within Payments Data & Analytics. You will drive AI-powered product features, leverage user research and customer feedback, and shape the future of our offerings.

You will work on day-to-day product execution, prioritizing analytics use cases, and guiding ad-hoc projects. Ideal candidates bring experience across product development, lifecycle management, and data analytics with a proven ability to

Qualifications

• 3+ years of product management or related domain experience.
• Knowledge of the product development lifecycle.
• Experience with discovery and requirements definition.
• Growing data analytics literacy and data-informed decision making.
• Ability to analyze data using SQL or Python for decisions.
• Consulting skills: problem solving and executive communication.
• Strong business acumen to translate data insights into strategy.
• Proven ability to lead cross-functional teams.
• Rigorous prioritization to balance demands and impact.
• Project management to deliver on time and budget.
• Familiarity with AI/ML concepts and translating into product features.

Responsibilities

• Build AI conversational analytics to deploy AI into products across digital channels.
• Partner with PM to identify product opportunities via user research.
• Plan upstream/downstream implications of new features on experience.
• Support user research, journey mapping, and market analysis informing roadmaps.
• Analyze and evaluate product metrics across life cycle.
• Write requirements, epics, and user stories for development.
• Establish KPIs/OKRs and instrumentation; run experiments and A/B tests.
• Manage modules and workstreams to push initiatives to market.
• Support sales goals, commercialization through client targeting and events.
• Collaborate with engineering, design, sales, marketing for delivery.
• Champion customer-centric design and feedback loops to refine offerings.

Skills

3+ years PM

Product lifecycle knowledge

Discovery & requirements

Data analytics literacy

SQL or Python

Consulting skills

Business acumen

Cross-team leadership

Prioritization

Project management

AI familiarity

Education

Bachelor's degree in quantitative/technical/business

Masters preferred in math/statistics/analytics or business

Job description

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate on the Customer Insights team within Payments Data & Analytics you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You will work on day-to-day product execution —prioritizing analytics use cases, managing ad-hoc projects, and ensuring stakeholders (internal and external) receive timely, actionable insights. Ideal candidates are also passionate about building and scaling our next generation of AI powered features and products, with a track record of driving adoption from concept through launch and continuous improvement.

Job Responsibilities

• Expect to build AI conversational analyst to deploy AI into product effectively across different digital channels


• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


• Considers and plans for upstream and downstream implications of new product features on the overall product experience


• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


• Writes the requirements, epics, and user stories to support product development


• Establish product KPIs/OKRs and analytics instrumentation to measure usage, satisfaction, and business impact; run experiments and A/B tests to improve engagement. Optimize adoption to drive desired business outcomes.


• Manage individual product modules and team workstreams to push product initiatives into the market including alternative forms of data delivery and AI capabilities


• Support achieving sales goal targets, supports commercialization by analyzing client target lists, participate in internal and external events, build and maintain competitive intelligence, and identify new data sources to keep the product relevant and differentiated.


• Collaborate proactively with cross-functional teams including engineering, design, sales, and marketing to ensure seamless product delivery and client satisfaction


• Champion customer-centric design and feedback loops, leveraging insights to continuously refine and enhance product offerings

Required Qualifications, Capabilities, And Skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area


• Proficient knowledge of the product development life cycle


• Experience in product life cycle activities including discovery and requirements definition


• Developing knowledge of data analytics and data literacy


• Technical expertise and experience in data analytics (e.g., SQL or Python) – candidate needs to have the ability to analyze data to make decisions


• Management consulting skillset (problem solving, impact orientation, business understanding, program management, executive presence, top down communication, presentation skills)


• Demonstrate strong business acumen and the ability to translate complex data insights into actionable product strategies


• Exhibit leadership in driving cross-team collaboration and fostering a culture of innovation and continuous improvement


• Apply rigorous prioritization skills to balance competing demands and maximize product impact


• Utilize exceptional project management abilities to deliver products on time and within budget


• Familiarity with AI/ML concepts (supervised/unsupervised learning, evaluation metrics, drift, explainability) and translating them into product features and controls. Familiarity with Evaluation Framework and monitoring for AI use cases

Preferred Qualifications, Capabilities, And Skills

• Demonstrated prior experience working in a highly matrixed, complex organization


• Bachelor's degree in a quantitative, technical, or business discipline, Masters in math, statistics, analytics or Business is preferred


• Experience in the payments industry and/or fintech or technology-enabled industries is a plus


• Experience in creating solutions leveraging AI and fluency with the different AI models (OpenAI, Anthropic, Google)


• Excellent communication skills with the ability to articulate complex technical topics to non-technical audiences and build consensus across diverse stakeholders


• Possess a proven track record of launching and scaling data-driven products in a commercial environment


• Show adaptability and resilience in a fast-paced, evolving market landscape

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.