Senior Associate, Card & Commerce Marketing Business Management

J.P. Morgan; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase is seeking a Business Management Senior Associate in Card and Commerce Marketing to collaborate with Marketing Leadership, Finance, and Product teams across the organization. You will manage projects of varying complexity, navigating high-demand periods while building relationships with stakeholders to plan, coordinate, and execute marketing campaigns and deliverables.

The role emphasizes strong organizational skills, adaptability, and the ability to drive measurable marketing

Qualifications

• 5+ years of experience in related roles.
• Strong project management skills.
• Ability to partner and influence others.
• Thought leadership with relentless focus on marketing excellence.
• Strong verbal and written communications.
• Organized, initiative-taker, able to manage multiple projects.
• Strong influencing, negotiation, and relationship skills.
• Demonstrated ability to influence and drive measurable outcomes.
• Exceptional analytical, process, and problem-solving skills.
• Cross-functional business and operational acumen.

Responsibilities

• Prepare and present executive management reports on marketing performance.
• Track and report team OKRs, delivering performance scorecards.
• Lead capacity planning, budget management, and resource allocation for centralized functions.
• Set deadlines, assign ownership, and monitor progress for team deliverables.
• Coordinate cross-functional projects with Brand, Commerce, and marketing teams.
• Convert data into clear narratives highlighting successes and opportunities.
• Build partnerships with stakeholders to achieve marketing goals.
• Run cross-functional meetings, set agendas, capture action items, and ensure follow-ups.
• Identify, escalation, and resolve issues affecting project timelines or outcomes.
• Execute strategic projects to improve marketing performance, growth, and engagement.

Skills

Strong project management

Influence others

Verbal and written communications

Stakeholder management

Cross-functional collaboration

Analytical thinking

Problem-solving

Relationship building

Organizational skills

Negotiation skills

Job description

As a Business Management Senior Associate in Card and Commerce Marketing, you will collaborate closely with Marketing Leadership, Finance and Business Management teams, Product and Channel Managers, Analytics, Operations, and other key partners across the organization. You will be responsible for managing projects and initiatives of varying complexity, often navigating periods of high demand and shifting priorities. Success in this role requires adaptability, strong organizational skills, and the ability to thrive in a fast-paced, dynamic environment. You will build and maintain strong relationships with stakeholders to strategically plan, coordinate, and execute marketing agendas, campaigns, projects, and deliverables.

Job Responsibilities

• Prepare and present executive management reports on marketing performance
• Track and report team OKRs, delivering performance scorecards
• Lead capacity planning, budget management, and resource allocation for centralized functions
• Set deadlines, assign ownership, and monitor progress for team deliverables
• Coordinate cross-functional projects with Brand, Commerce, and marketing teams
• Convert data into clear narratives highlighting successes and opportunities
• Build partnerships with stakeholders to achieve marketing goals
• Run cross-functional meetings, set agendas, capture action items, and ensure follow-ups
• Identify, escalation, and resolve issues affecting project timelines or outcomes
• Execute strategic projects to improve marketing performance, growth, and engagement

Required Qualifications, Capabilities, and Skills

• 5 or more years of experience
• Strong project management skills
• Ability to partner and influence others
• Thought leadership and relentless focus on marketing excellence
• Good verbal and written communications
• Organized, initiative-taker, with the ability to manage multiple projects simultaneously
• Strong influencing, negotiation, and relationship skills
• Demonstrated ability to influence and drive measurable outcomes
• Exceptional analytical, process, and problem-solving skills
• Possess both cross-functional business and operational acumen
• Proven interpersonal effectiveness and ability to collaborate and work well with all levels of management and across organizational boundaries

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. The Card and Commerce Marketing team identifies and drives strategic, high-impact initiatives that deliver marketing campaigns customers love, and help to achieve industry-leading results as measured by growth and engagement.