Senior Associate Business Process Analyst Job ID- 542

MaziCTools; United States; Hybrid; USD 74,400 - 111,600; Full time

Benefits offered by this job

Eligible for bonus plan and annual share grants

Job summary

MaziCTools is looking for a Workday Senior Associate Business Process Analyst to join our Support Team in Atlanta, GA. The role involves engaging new customers and ensuring they have the resources needed for effective Workday training. You'll contribute to multiple support initiatives, analyze cases, and improve their user experience.

The candidate should have SaaS onboarding experience and familiarity with the Workday Learning Center. The position offers a hybrid working model and competitive pay between $74,400 and $111,600 annually.

Qualifications

• Experience onboarding new customers in a SaaS company.
• Experience working in a Workday Learning Center.
• SFDC Case Management experience.

Responsibilities

• Contribute to various support initiatives and projects measuring satisfaction.
• Handle incoming case queues, prioritizing and resolving inquiries.
• Contribute to training support evolution and assess user experience.

Skills

Onboarding new customers in a SaaS company

Workday Learning Center experience

SFDC Case Management

Systems thinking

Adaptability

Education

Bachelor's degree or equivalent with relevant work experience

Job description

Location: Atlanta, GA

Employment Type: Full Time

About the Role

As a Workday Senior Associate Business Process Analyst on the Support Team, you’ll be a self‑starter handling your own responsibilities, prioritizing multiple inquiries and tasks. You will be one of the first people to engage our new customers, partners, and employees, setting the correct tone and ensuring these users have what they need to run their Workday training. You’ll collaborate with several teams across Workday to ensure that Workday Education is aligned and delivers an excellent customer experience. Focused on being technically savvy, you will become comfortable configuring our systems and develop a deep understanding of the various portals that end users use to gain access to our systems. You will apply Workday’s core value of Customer Service to the next level by looking for ways to measure and enhance the customer experience.

Responsibilities

• Contribute on various support initiatives or projects and follow a system for measuring satisfaction while continually innovating processes and making improvements to scale the business.
• Handle incoming case queue(s), promptly prioritizing and resolving a wide range of education‑related inquiries. Resolution may include in‑depth analysis, troubleshooting, and multi‑functional work.
• Work within the Workday Learning Center, understanding policies and reconciling accounts during case resolution.
• Contribute to the evolution and development of training support by regularly assessing, communicating, and reporting on case types and overall user experience.
• Listen to users, perform root‑cause analysis to identify trends and patterns, and recommend system and/or process solutions that improve the user experience.
• Design and drive process improvements around supporting external and internal users.
• Work within a distributed team spanning various time zones, learning from peers and conducting independent investigation.
• Understand the Education Portal(s) hosted on Salesforce.com, including integrations between SFDC and the Workday Learning Center.
• Work in a hybrid model (50% in‑office and 50% remote) and be based in Atlanta, GA.

About You

Thrive in a fast‑paced, dynamic environment that demands innovation, accountability, and a “whatever‑it‑takes” approach to deliver on commitments. Be passionate about the quality of your work and driven to continually improve everything you are involved in. Maintain high productivity and enjoy problem solving while working hard and having fun.

Basic Qualifications

• Experience onboarding new customers in a SaaS company.
• Experience working in a Workday Learning Center.
• SFDC Case Management experience.

Other Qualifications

• Systems thinking approach.
• Ability to wear different hats and fill in where the business demands.
• Bachelor’s degree or equivalent with relevant work experience.

Pay

Primary Location Base Pay Range: $74,400 – $111,600. Additional US Locations Base Pay Range: $70,700 – $118,200. The role may also be eligible for the Workday Bonus Plan, role‑specific commission or bonus, and annual share grants.

Flexible Work

Workday combines in‑person and remote work. Teams spend at least 50% of their time each quarter in the office or with customers, prospects, and partners. Remote “home office” roles have the opportunity to visit the office for key moments.

EEO Statement

Workday is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. Pursuant to applicable Fair Chance law, Workday will consider qualified applicants with arrest and conviction records.