Senior Assistant Vice President, Healthcare Account Management Client Executive

EXL Service; Indianapolis (IN); Remote; USD 165,000 - 185,000; Full time

Job summary

A leading analytics and digital operations company is seeking a Senior Assistant Vice President of Healthcare Account Management to enhance client relations and drive revenue growth. This role involves collaborating with key stakeholders, managing strategic partnerships, and ensuring optimal delivery of services within the healthcare ecosystem.

Benefits

Paid Time Off

Bonuses

Qualifications

• 10+ years’ experience in the healthcare industry health plan domain.
• Proven history of originating new opportunities within large client organizations.
• Strong appreciation for delivery models including analytics and software.

Responsibilities

• Serve as the primary liaison with executive business sponsors.
• Monitor published metrics and escalate issues as needed.
• Create and maintain strategic account plans.

Skills

Communication

Sales Process

Strategic Thinking

Client Management

Problem Solving

Education

MBA or Advanced Degree

Job description

Senior Assistant Vice President, Healthcare Account Management Client Executive Atlanta, GA, USA ● Baltimore, MD, USA ● Boston, MA, USA ● Chicago, IL, USA ● Columbus, GA, USA ● Detroit, MI, USA ● Indianapolis, IN, USA ● Jacksonville, FL, USA ● Kansas City, MO, USA ● Louisville, KY, USA ● Milwaukee, WI, USA ● Minneapolis, MN, USA ● Nashville, TN, USA ● Phoenix, AZ, USA ● Raleigh, NC, USA ● Salt Lake City, UT, USA ● United States ● Virtual Req #28211 Wednesday, June 11, 2025 Co mpany Overview and Culture

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.

About EXL Health

We leverage Human Ingenuity and domain expertise to help clients improve outcomes, optimize revenue and maximize profitability across the healthcare ecosystem. Technology, data and analytics are at the heart of our solutions. We collaborate closely with clients to transform how care is delivered, managed and paid.

EXL Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid. Leveraging Human Ingenuity, we collaborate with our clients to solve complex problems and enhance their performance with nimble, scalable solutions. With data on more than 260 million lives, we work with hundreds of organizations across the healthcare ecosystem.

We help payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve outcomes, and optimize network performance. We provide Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time.

EXL Health is seeking a Senior Assistant Vice President Account Management, Healthcare Payer Client Executive for our expanding Sales team. This is a remote opportunity.

EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge. EXL provides operations management, decision analytics and technology platforms to organizations in insurance, healthcare, banking and financial services, utilities, travel, transportation, and logistics.

Please visit www.exlservice.com for more information about EXL Analytics.

EXL is seeking a dynamic Senior Assistant Vice President to manage key client relationships to achieve annual revenue targets and drive client satisfaction. The Sr. AVP will serve as the primary liaison with executive business sponsors, developing and maintaining strategic partnerships, identifying client goals, and championing their interests within EXL. The Sr. AVP will foster growth of existing services, cross-selling additional solutions, and ensuring a seamless, value-driven client experience.

Responsibilities:

• Primary liaison with the key business sponsors at clients, develop and maintain key relationships, discern key strategic goals and plans of clients, function as gatekeeper to clients, be the voice of the clients within EXL
• Performance – Ensure creation of and monitor monthly/quarterly published metrics, discuss any deviances / concerns with internal areas (GMs / Operations / IT / Engagement Management / Compliance) and escalate internally as needed, communicate any resulting issues to client.
• Solutioning - Understand pain points for the client and map relevant products, services and solutions to those, including working with EXL’s Product, Service and Solutioning areas to develop customized solutions as appropriate; Lead the effort along with Solutioning and/or SMEs from the various business units to deliver the appropriate offerings and the right value proposition to the client; Including negotiating business terms of SOWs covering such offerings.
• Collaborate with current contacts to identify opportunities to expand current services, both in existing areas of client as well as others.
• Work with Sales to expand / up-sell programs to client - this could be up-selling to the current client group and / or getting additional contacts within the client and delivering new solutions.
• Add strategic perspective to process to ensure tactical issues do not impact performance or client satisfaction.
• Create and maintain strategic account plans and communicate status against the tactical implementation of each plan.
• Set up and run regular Monthly and Quarterly Business Review meetings with clients.
• Work with other internal groups as needed to prepare material for all such regular meetings and align delivery expectations.
• Keep key business leaders at clients informed of high level progress and challenges as appropriate.
• When appropriate, assist in bringing in strategic perspective and client business leaders to resolve tactical roadblocks to success.
• Work closely with Operations for these key clients to ensure overall client health and satisfaction.
• Be available for all escalations from clients – then communicate them to internal groups, such as GMs / Operations / IT / Compliance).
• Manage, with General Counsel, amendments to SOWs for changes in business terms.

Qualifications:

• 10+ years’ experience in the health plan domain of the healthcare industry.
• Proven history of personally originating new opportunities within large, complex client organizations at a national scale.
• Deep understanding and experience in selling solutions to healthcare insurance payers.
• Strong appreciation for various delivery models including analytics, software, and platform enabled services models.
• Strong communication, presentation, and logical reasoning skills.
• Ability to engage C-level executives in detailed solution, transition and transformation shaping discussions.
• Strong sales process and operations skills (pipeline management, forecasting, budgeting, etc.).
• Strategically minded and able to create a consultative and solution-minded sales environment.
• A forward & innovative thinker constantly focused on shaping the organization to meet and anticipate both near and long-term business needs based on market and regulatory trends.
• Demonstrated ability to work in a multicultural, global environment.
• MBA or Advanced Degree preferred.

EEO/Minorities/Females/Vets/Disabilities
To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience.The base salary range listed is just one component of EXL's total compensation package for employees.Other rewards may includebonuses, as well as a Paid Time Off policy, and many region specific benefits.
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Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL. Other details

• Pay Type Salary
• Employment Indicator Regular
• Min Hiring Rate $165,000.00
• Max Hiring Rate $185,000.00
• Travel Required Yes
• Travel % 25
• Telecommute % 100

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