SENIOR ASSET PROTECTION SPECIALIST

Kroger Great Lakes Distribution Center; Coppell, Northern (TX, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee Assistance Program

Tuition reimbursement up to $21,000

Associate discounts

Growth opportunities

Job summary

The Kroger Great Lakes Distribution Center in Coppell, TX is seeking an Asset Protection professional to safeguard assets, monitor surveillance, and deter shrink. You will work with AP managers to implement initiatives, follow laws, and uphold Kroger values.

Responsibilities include surveillance, investigations, coaching AP specialists, collaborating with an ORC investigator, and preparing case reports. Travel to division locations and weekend shifts may be required.

Qualifications

• High School Diploma or GED.
• 2+ years of retail AP experience.
• Ability to train others and maintain integrity, honesty and professionalism.
• Ability to diffuse confrontational situations.
• Exceptional customer service skills.
• Excellent oral/written communication skills.

Responsibilities

• Conduct plainclothes surveillance to detect internal and external loss within a store environment.
• Conduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal acts.
• Assist in recruiting, screening, selection, training and scheduling of AP specialists in conjunction with district AP managers.
• Coach and provide feedback/skill development support for AP specialists and provide input on performance reviews.
• Review AP case management system entries weekly for completion, accuracy and integrity; coach AP specialists on reporting and decision making.
• Work closely with the ORC investigator to identify training opportunities for AP specialists related to booster activity.
• Comply with all laws, as well as company policies and procedures.
• Identify/resolve conditions and behaviors that affect shrink, safety and profitability by auditing for compliance.
• Conduct physical security checks; recommend measures to prevent loss and improve profitability.
• Partner with law enforcement and prepare case reports for criminal prosecution; testify in court and labor hearings.
• Serve as district/division liaison to identify and develop asset protection opportunities.
• Support district AP managers in the execution of asset protection initiatives.
• Ensure the implementation and effectiveness of asset protection strategies at store level.
• Test functionality of store asset protection equipment (EAS, Lane Hawk, CCTV) during store visits.
• Travel to locations throughout the division; maintain ability to work varied schedules and weekends.
• Physical demands include standing/walking for long periods; perform essential job functions with/without accommodation.

Skills

Training others

Conflict de-escalation

Customer service

Communication skills

Education

High School Diploma or GED

Tools

CCTV systems

Job description

Protect company assets by effectively executing safety, inventory recovery and theft reduction programs. Assist with reducing lost inventory, time, and assets and monitor surveillance equipment and systems. Identify, observe and apprehend shoplifters and others (internal or external) involved in criminal activity impacting the company. Support district Asset Protection (AP) managers in the implementation and oversight of AP initiatives. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Conduct plainclothes surveillance to detect internal and external loss within a store environment
• Conduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal acts
• Assist in recruiting, screening, selection, training and scheduling of AP specialists in conjunction with district AP managers
• Coach and provide feedback/skill development support for AP specialists and provide input on performance reviews
• Review AP case management system entries weekly for completion, accuracy and integrity; coach AP specialists on reporting and decision making
• Work closely with the organized retail crime (ORC) investigator to identify training opportunities for AP specialists related to identifying booster activity and conducting booster interviews
• Comply with all federal, state and local laws, as well as company policies and procedures
• Identify/resolve conditions and behaviors that affect shrink, safety and profitability by auditing for compliance and communicating awareness
• Conduct physical security checks; make recommendations to prevent loss and improve profitability
• Partner with law enforcement and prepare case reports for criminal prosecution and complete thorough reports on all AP related activities; testify in court and labor hearings on behalf of the company
• Serve as a district and division liaison to identify and develop solutions and heightened awareness of asset protection opportunities
• Support district AP managers in the execution of asset protection initiatives
• Ensure the implementation and effectiveness of asset protection strategies at store level
• Test functionality of store asset protection equipment (EAS, Lane Hawk, CCTV, etc.) during store visits
• Travel to locations throughout the division and maintain ability to work a varied schedule and on weekends
• Physical demands include, but are not limited to, frequently standing and/or walking for long periods of time
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• 2+ years of retail AP experience
• Demonstrated ability to train others and maintain integrity, honesty and professionalism
• Ability to diffuse confrontational situations
• Exceptional customer service skills
• Excellent oral/written communication skills

Desired

• Bachelor's Degree
• Any multi-store AP experience
• Wicklander Certification
• Operational knowledge of CCTV systems

Job Info

• Job Identification 166609
• Job Category Asset Protection
• Locations 751 Freeport Pkwy, Coppell, TX, 75019, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.