Senior Arbitration Specialist Team Lead - No Surprises Act

MPOWERHealth; Addison (TX); Remote; USD 70,000 - 95,000; Full time

Job summary

A fast-growing arbitration and medical billing company is seeking a Team Lead of Arbitration. This role involves supervising daily operations, developing team skills, and ensuring quality control. The ideal candidate should have a strong understanding of the insurance industry and excellent communication skills, alongside at least 2 years of relevant experience. This position is fully remote, allowing you to work from anywhere within the United States.

Benefits

Multiple medical plan options

Health Savings Account with company contributions

Dental & vision coverage

401k with Company match

Vacation and sick leave

Company paid holidays

Company wellbeing program with health insurance incentives

Qualifications

• Experience with Revenue Cycle Management (2+ years) is required.
• Leadership experience is preferred.
• High School Diploma or equivalent is mandatory.

Responsibilities

• Supervise and coordinate daily operations of staff.
• Develop and implement strategies to reach project goals.
• Analyze workflow reports to monitor progress.

Skills

Strong organizational skills

Analytical skills

Problem-solving skills

Verbal communication

Written communication

Knowledge of insurance industry

Knowledge of medical terminology

Education

High School Diploma or equivalent

Minimum of 2 years Revenue Cycle Management Experience

Tools

MS Office applications

Job description

We are a fast-growing arbitration / medical billing company looking for a positive person who is interested in being a success and will help take the company to the next level. The seasoned professional for this job needs superior communication and computer skills including familiarity, with Microsoft Outlook, Word and Excel. This individual specializes in the resolution of arbitration negotiations, schedule arbitration teleconferences, and performs a wide variety of tasks such as generating reports, correspondence, and setting up informal offers.

Job Summary

The Team Lead of Arbitration will supervise and coordinate the staff’s daily operations. This role will have the overall responsibility for mentoring and developing skills of direct reports. The Team Lead will participate in evaluation and implementing quality control and performance improvement activities.

Responsibilities

Essential Job Duties and Responsibilities

• Analyze workflow reports to determine cases eligible for IDR Process
• Determine the completion timeline and monitor progress to keep the project on track and on schedule
• Develop a strategy that the team members can use to better reach a project goal
• Manage the flow of day-to-day operation
• Assign tasks to team members
• Manage team within KPI standard or find improvement to surpass improvements
• Assist with identification of trends by Arbitrator / Health Plan
• Develops and organizes reports into a format that can easily be evaluated by Leadership
• Potentially work with external vendors to assist with issues and resolutions
• Have the ability for re-prioritizing key tasks and meet with upper management to provide updates of findings and outcomes
• Complete special projects and other duties as assigned
• Ability to clearly communicate, both verbally and in writing
• Ability to motivate and train employees
• Proven ability to maintain high productivity standards
• Determine the completion timeline and monitor progress to keep the project on track and on schedule
• Communicate clear instruction to team members
• Strong understanding of insurance plans and policies
• Professionalism in all dealings, both internal and external
• Strong organizational, analytical, and problem-solving skills
• Knowledge of medical terminology
• Knowledge of the insurance industry
• Other duties as assigned

Qualifications

Education and / or Experience

• High School Diploma or equivalent required
• Minimum of 2 years Revenue Cycle Management Experience
• IDR experience preferred
• Leadership experience preferred

Skills / Specialized Knowledge

• Strong organizational analytical and problem solving skills
• Knowledge of insurance industry
• Knowledge of independent dispute resolution process
• Ability to clearly communicate both verbally and in writing
• Knowledge of medical terminology
• Knowledge of CPT, and / or ICD-10
• Friendly, outgoing personality
• Basic knowledge of company policies and procedure
• Knowledge of legal and regulatory government provisions
• Knowledge of laws that regulates communication and privacy act. HIPAA laws and understanding of the application of all above
• Experience with MS Office applications including Word, Excel, Access, Outlook, PowerBI

Other Requirements

• Must maintain professional appearance
• Ability to be at work at regular and consistent times
• Remote work environment, ability to work independently and in a group environment
• Fully Remote – Work from anywhere within the United States with reliable high-speed internet
• Multiple medical plan options
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives

What’s Next?

If you’re ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.