Senior APS Portfolio Director - Education, Southeast

ABM Industries; Nashville (TN); On-site; USD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a Senior APS Portfolio Director to enhance operational excellence in the education sector. This role requires a strategic leader who will oversee a significant budget while ensuring client satisfaction and operational success. You will collaborate with diverse teams, drive innovative solutions, and engage with top-tier clients to foster strong relationships. If you are passionate about improving service delivery and have a strong background in facility management, this is an exciting opportunity to make a meaningful impact in a dynamic environment.

Benefits

Comprehensive Benefits Package

World-Class Training Program

Military-Friendly Opportunities

Qualifications

• 12+ years of experience in operations for built environments.
• Familiarity with enterprise software solutions and emerging technologies.

Responsibilities

• Develop and implement operational strategies for client accounts.
• Manage budgets and ensure quality service delivery.

Skills

Client Relationship Management

Operational Improvement Strategies

Leadership

Communication Skills

Financial Performance Understanding

Education

Bachelor's Degree in Engineering

Equivalent Work Experience

Tools

CMMS

BAS

BMS

IWMS

Microsoft Office Suite

Job description

ABM Performance Solutions (APS) is ABM's self-delivered operational platform which incorporates all of ABM's offerings into one consolidated service model. Specifically, APS is our multi-service performance model structured to maintain the built environment with self-delivered services including cleaning, energy, sustainability, safety, resiliency, power, mechanical, electrical, EV-charging, parking, and operating engineers. Governed by a single contract, APS helps our clients improve operations, drive outcomes, and enhance resiliency and reliability of their facilities while allowing them to better focus on their core business.

ABM is seeking a Senior APS Portfolio Director to support our Education Performance Solutions. This role has full responsibility for functional areas and activities within the accounts assigned but in alignment and under the guidance of the APS Education, Regional Operations Teams and APS Enterprise Platform Team.

The Senior APS Portfolio Director working with the ABM Performance Solutions (APS) platform for Education executes operational processes in alignment with Corporate and Educational goals ensuring that clients outcomes are achieved, client / faculty, Staff, Student, Parent experience is positive. ABM financial objectives are met, and sales opportunities are reviewed and supported. The Senior APS Portfolio Director is also engaged with the Education Operational Teams, Client Experience & Operations Support (CE-OS) Team and APS Platform Team (which includes sales) on client pursuits, due-diligence, contract reviews, account transitions, strategic planning, and operational excellence initiatives.

The successful individual develops and implements operational improvement strategies, functions as the subject matter expert for APS for the IG (Industry Group), is the lead point of contact and business partner for the Mid Atlantic Southeast Area, ABM's Enterprise APS Platform Team, has primary Profit & Loss (P&L) responsibility for all APS accounts within the IG, is responsible for facilitating the achievement of all run rate and sales targets set by Corporate and / or the IG Leader and in partnership with the sales department, and is responsible for delivering high quality service that focuses on client satisfaction and profitable new business opportunities for all APS clients.

Furthermore, the Senior APS Portfolio Director is the designated subject matter expert for APS, Multi Service and Maintenance Service clients in the Education Mid Atlantic and Southeast and the primary evangelist in partnering with the APS Education and Enterprise Platform Team ensuring the execution of all standardized processes and procedures. The Senior APS Portfolio Director ensures alignment with the Education leadership and Enterprise Platform team and has a "dotted-line" reporting structure into the educational regional teams with "hardline" reporting into the Education APS Leader.

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

Essential Functions :

• Adopt and execute the processes established by the Education and the APS Platform Team within the accounts assigned to.
• Responsible for operational and capital budget of approx. $60 mill.
• Proactively identify potential risks and assign proper resources to mitigate those risks.
• Establish, implement, and communicate the strategic direction of the account and education division; establish and implement policies, practices, and standards to ensure operational success.
• Review and approve cost-control reports, cost estimates, and staffing requirements.
• Active participation in business development opportunities, including pricing, presentations, and perspective client engagements.
• Assignment of pursuit teams for new business and retention teams for existing clients.
• Collaborate with Educational Regional Teams and Corporate Support Teams, in particular ABM's Account Teams.
• Identify, recommend, and implement processes, technologies, and systems to improve the operations and the delivery of services to the client.
• Implement and integrate productivity measures and delivery methods to achieve planned ROI and KPI's
• Ensure that quality standards are assigned, measured, tracked, reported and met.
• Drive a culture of safety following required safety activities, inspections, and KPI's.
• Oversee several workflows simultaneously.
• Drive decisions across multiple groups across the entire team.
• Special projects and other duties as assigned.

Minimum Requirements :

• Bachelor's degree preferably in Engineering or Facilities related curriculum, and / or equivalent work experience.
• 12+ years of experience in supporting / overseeing hard (skilled) and soft (non-skilled) operations for owners / operators of built environments.
• Experience engaging in client relationships for top tier (US and / or multi-national) corporations or institutions.
• Familiarity and experience with enterprise software solutions related to operating the built environment such as CMMS, BAS, BMS, WOM, and IWMS
• Familiarity with emerging technologies such as IoT, VR, AI and Smart Buildings
• Extensive experience in all aspects of Supplier Relationship Management
• Understanding of client / market dynamics and requirements
• Ability to build relationships with key stakeholders to ensure high levels of satisfaction and lay the foundation for continued growth and partnership.
• Excellent verbal, written communication skills, and interpersonal skills with the ability to engage at all levels of the organization
• Must be well-informed of market trends, regulations, and best practice in maintaining and operating built environments as well as being willing to participate in panel discussions, conferences, network organizations, and focus groups
• Must understand accounts receivable processes, profit and loss (P&L) statements, and general knowledge of financial performance to achieve positive value for ABM and our stockholders
• Must be able to work with Microsoft suite of products such as PowerPoint, PBI, Excel, Outlook, Word, Teams, and OneNote
• Proven leadership and ability to collaborate in a dynamic diverse environment

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

About Us

ABM (NYSE : ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM : Driving possibility, together.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com / careers. ABM does not accept unsolicited resumes.

For more information, visit www.abm.com.

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Director Education • Nashville, TN, United States