Senior Applications Engineer - Service Delivery Architect

City of Boston; Boston (MA); On-site; USD 110,000 - 150,000; Full time

Job summary

City of Boston, Department of Innovation and Technology (DoIT) seeks a Senior Applications Engineer to lead service delivery platforms and project management tools. You will architect configurations, manage integrations, and drive UX-focused solutions for Bostonians.

You’ll collaborate with leadership to allocate work, guide complex projects, and promote streamlined processes across platforms, with a strong emphasis on data-driven decision making.

Qualifications

• Four (4) years of full-time, or equivalent part-time, experience leading configuration and administration of technical enterprise applications.
• Strong understanding of ITIL service management best practices and Agile methodologies.
• Excellent communication and collaboration skills to work with technical and non-technical audiences.
• User-centric philosophy of solution development and strong UX focus.
• Ability to translate business requirements into technical solutions with APIs and integrations.

Responsibilities

• Lead administration, optimization, configuration, and customization of tools and applications for service and project management.
• Monitor systems, analyze performance, troubleshoot issues, and perform regular maintenance.
• Partner with stakeholders to design systems, lead projects, and shape release management practices.
• Develop integrations with City of Boston systems and align with data security standards.
• Collaborate with DoIT teams to implement a common technology and integration strategy.

Skills

ITIL

Agile methodologies

Communication skills

UX focus

APIs & integrations

Problem solving

Education

Bachelor's degree in a related field

Master's degree (substitution for experience)

Job description

City of Boston, Department of Innovation and Technology (DoIT) seeks a Senior Applications Engineer to lead service delivery platforms and project management tools. You will architect configurations, manage integrations, and drive UX-focused solutions for Bostonians.

You’ll collaborate with leadership to allocate work, guide complex projects, and promote streamlined processes across platforms, with a strong emphasis on data-driven decision making.