Senior Application Support Engineer - Morristown, NJ

Valley National Bank; Morristown (NJ); On-site; USD 96,000 - 168,000; Full time

Job summary

A leading financial institution in Morristown, NJ seeks a Senior Application Support Engineer to monitor, support, and troubleshoot critical banking applications. The ideal candidate will have at least 7 years of experience in banking IT services and expertise in financial technology applications. Responsibilities include ensuring application performance and leading service improvement initiatives. This role offers a salary range of $96,000.00 - $167,700.00 per year.

Qualifications

• Minimum of 7 years of related technical application support experience, primarily in banking.
• Solid knowledge of Front to Back Core Banking applications.

Responsibilities

• Provide software application subject matter expertise to stakeholders.
• Manage code migration across environments to ensure synchronized functionality.
• Lead continuous service improvement efforts.

Skills

Technical application support

Front-end support

Problem-solving

Teamwork

Communication

Education

Bachelor's degree in computer engineering, computer science, information technology, or related field

Tools

Microsoft Tech Stack (Windows, IIS, SQL, Azure)

Outlook

Excel

Word

Job description

Overview

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice-building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth—with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you—working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients—that includes all our associates as well.

The Senior Application Support Engineer will be responsible for monitoring, supporting, troubleshooting, implementing fixes, upgrading, patching, releases, and documenting in relation to the critical applications and their corresponding interfaces across the Bank. The ideal candidate will have Banking experience, specifically in the Wires/Payments domain using FEDWIRE, CHIPS, and SWIFT messaging for domestic and international wire processing, along with experience in IBM MQ Administration, upgrades, queues, channels, and troubleshooting. The candidate should display a clear understanding of Wires platforms and provide front-line support to business users on troubleshooting and resolving technical issues within the wires/payment applications. This role also includes administrative support for Valley Bank applications and services used for production, disaster recovery, business continuity planning, and delivery of approved business applications. Frequent interaction with vendors, stakeholders, and resources from different departments is required to build and maintain integrations, support, escalate and troubleshoot issues.

Expected Work Hours

40

Responsibilities

• Provide software application subject matter expertise to stakeholders including installation, maintenance, and monitoring of Client Service Applications (Windows/Virtual Machines, SAAS) running in our data centers, cloud, and hosted on-prem.
• Coordinate with Technology partners (Infrastructure, Infosec, Data, Development, Monitoring) on day-to-day management of application life cycle.
• Perform analyses on software application functionality and suggest improvements.
• Manage the intake and resolution of issues, requests, and changes through the Service Now ticketing system.
• Consult and partner with the software development team, internal users, and clients to improve application performance.
• Manage code migration across environments to ensure continued and synchronized functionality.
• Establish root cause of application errors and address escalated and critical concerns from App Engineers.
• Maintain application system documentation, including runbooks, knowledge documents, changes, audits, and future improvement recommendations.
• Document processes and monitor application performance metrics.
• Support capacity planning, monitoring, and maintenance of designated application systems, identifying trends or problems in monthly summary reports.
• Proactively facilitate incidents, lead root cause discovery efforts, and log and debug files related to applications and usage.
• Mentor Application Support specialists on best practices and support-related items.
• Ensure Valley Bank applications are maintained to support delivery of services, resilience, and uptime performance statistics.
• Perform quality assurance testing of new application software releases and patches in the test environment prior to production release.
• Lead continuous service improvement efforts to raise the team\'s service levels.
• Comply with ITIL standards including incidents, requests, changes, and project management.

Requirements

• Required Skills: Technical: Advanced knowledge supporting Financial Technology applications in hosted and/or cloud-based environments. Ability to manage code migration, document configuration changes, and monitor performance. Strong front-end support to internal departments and web-based clients. Advanced proficiency in diagnosing and repairing application errors.
  Intermediate level in HTML, JSON, XML, SQL, CSV, TXT.
• Expert level in Outlook, Excel, Word, Notepad++
• Expert level in Microsoft Tech Stack (Windows, desktop, server, IIS, SQL, Azure)
• Intermediate level in Networking, routing, firewalls, TLS certificates
• Intermediate understanding of Business Intelligence
• Experience with audits (internal and external)
• Communication: Effectively and regularly communicates critical matters to the team. Clear explanation of complex concepts and solid documentation skills for runbooks.
• Influence: Strong teamwork and leadership skills to motivate groups to meet deadlines. Time management to prioritize tasks and meet timelines.
• Problem Solving: Ability to analyze systems for efficiency and resolve root causes. Strong knowledge of Front to Back Core Banking applications (e.g., Savings, Deposits, Loans) and related integrations (APIs, file-based, and document management systems).

Experience

• Required: Bachelor\'s degree in computer engineering, computer science, information technology, information systems, or related field. Minimum of 7 years of related technical application support, primarily in banking/financial services. Solid knowledge of Front to Back Core Banking applications (Savings, Deposits, Loans).
• Preferred: Master\'s degree and banking IT services experience.

Other Details

• Full-time
• Location: 70 Speedwell Ave, Morristown, New Jersey 07960, United States
• FLSA: Exempt

Pay and Benefits

• Pay range: $96,000.00 - $167,700.00 per year
• We provide a comprehensive total rewards package including base salary, benefits, and other compensation as described during the hiring process.

Note

Pay transparency and related statements have been included where appropriate.