Senior Application Support Administrator

Marsh & McLennan Companies; Spokane (WA); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading insurance services provider in Spokane, WA seeks an experienced Application Support Manager to deliver expert-level support for enterprise applications. The ideal candidate has 7+ years in application support, strong analytical skills, and experience with cloud-based services. This position offers remote work flexibility along with generous benefits including professional development opportunities and time off.

Benefits

Generous time off

Tuition reimbursement

Professional development opportunities

Charitable contribution match programs

Stock purchase opportunities

Qualifications

• 7+ years of experience in application support management, preferably within the insurance or financial services industry.
• Familiarity with ITIL processes and best practices for service management.
• Experience supporting cloud-based applications and services.

Responsibilities

• Provide expert-level support for enterprise applications.
• Utilize service desk tools to manage support tickets.
• Coordinate with vendors and support teams to resolve application defects.

Skills

Expert-level application support

Analytical and problem-solving skills

Strong communication skills

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

ManageEngine

Zendesk

Job description

Employer Industry: Insurance Services

Why consider this job opportunity:
- Generous time off, including personal and volunteering days
- Tuition reimbursement and professional development opportunities
- Remote work flexibility
- Charitable contribution match programs
- Stock purchase opportunities
- Opportunity to work in an award-winning and inclusive workplace culture

What to Expect (Job Responsibilities):
- Provide expert-level support for enterprise applications, ensuring reliable access and operation for remote users
- Utilize service desk tools to log, track, and manage support tickets, ensuring timely resolution and effective communication
- Coordinate with vendors and support teams to identify and resolve application defects and implement updates
- Develop and maintain documentation for application processes, procedures, and user guides
- Mentor and support junior team members, fostering their professional development

What is Required (Qualifications):
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 7+ years of experience in application support management, preferably within the insurance or financial services industry
- Familiarity with ITIL processes and best practices for service management
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills, capable of collaborating across technical and non-technical teams

How to Stand Out (Preferred Qualifications):
- Experience supporting cloud-based applications and services (e.g., AWS, Azure, SaaS platforms)
- Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar
- 7+ years of experience with service desk tools like ServiceNow, ManageEngine, and Zendesk
- 7+ years of experience with insurance Agency Management Systems (AMS) such as Applied Systems' Epic or Vertafore's Sagitta

#InsuranceServices #ApplicationSupport #RemoteWork #CareerOpportunity #ProfessionalDevelopment

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