Senior Application Support Administrator

Marsh & McLennan Companies; Minneapolis (MN); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading business insurance firm is seeking an experienced Application Support Manager to provide expert-level support for enterprise applications. Responsibilities include troubleshooting and ensuring performance for remote users, utilizing service desk tools, and monitoring application performance. Candidates should have a Bachelor's in Computer Science, 7+ years in application support, and excellent analytical skills. Flexible remote work options are available.

Benefits

Generous time off

Tuition reimbursement

Professional development opportunities

Charitable contribution matching programs

Stock purchase opportunities

Qualifications

• 7+ years of experience in application support management.
• Familiarity with ITIL processes and service management best practices.
• Experience supporting cloud-based applications and services.

Responsibilities

• Provide expert-level support for enterprise applications.
• Utilize service desk tools to log, track, and manage support tickets.
• Monitor application performance and proactively identify potential issues.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

ServiceNow

ManageEngine

Zendesk

Job description

Employer Industry: Business Insurance and Professional Services

Why consider this job opportunity:
- Generous time off, including personal and volunteering days
- Tuition reimbursement and professional development opportunities
- Flexibility of remote work
- Charitable contribution matching programs
- Stock purchase opportunities

What to Expect (Job Responsibilities):
- Provide expert-level support for enterprise applications, troubleshooting issues and ensuring performance for remote users
- Utilize service desk tools to log, track, and manage support tickets, ensuring timely resolution and effective communication
- Coordinate with vendors and support teams to resolve application defects and implement updates or enhancements
- Monitor application performance and proactively identify potential issues to minimize downtime
- Conduct training sessions and provide ongoing support to end-users to maximize application value

What is Required (Qualifications):
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 7+ years of experience in application support management, preferably within the insurance or financial services industry
- Familiarity with ITIL processes and best practices for service management
- Excellent analytical and problem-solving skills for troubleshooting complex issues
- Strong communication and interpersonal skills for collaboration across teams

How to Stand Out (Preferred Qualifications):
- Experience supporting cloud-based applications and services (e.g., AWS, Azure, SaaS platforms)
- Relevant certifications such as ITIL, Microsoft Certified, CompTIA A+, or similar
- 7+ years of experience with service desk tools like ServiceNow, ManageEngine, and Zendesk
- 7+ years of experience with insurance Agency Management Systems (AMS) such as Applied Systems' Epic or Vertafore's Sagitta

#BusinessInsurance #ApplicationSupport #RemoteWork #ProfessionalDevelopment #InsuranceIndustry

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