Senior Application Specialist

Jobtailor; Maryland; On-site; USD 85,000 - 125,000; Full time

Job summary

Jobtailor is seeking a Netcracker OSS/BSS support engineer in the United States, Maryland to configure, customize, and support Netcracker modules, ensuring reliable service.

You will work with IT and business teams, handle upgrades, integrations, and incident response; knowledge of databases, APIs, and ITSM tools is required; strong communication is essential.

Qualifications

• Bachelor’s degree in CS/IT/Telecom or related field.
• 3–5 years of hands-on Netcracker OSS/BSS experience.
• Strong knowledge of telecom processes (order to cash, provisioning, lifecycle).
• Experience with Oracle or PostgreSQL, UNIX/Linux, and shell scripting.
• Familiar with SOAP/REST, XML, and middleware.
• ITIL practices and ITSM tools knowledge.
• DevOps familiarity (Jenkins, Git, Ansible) is a plus.
• Excellent communication and collaboration across teams.

Responsibilities

• Configure, customize, and support Netcracker OSS/BSS modules (Order Management, Inventory, Service Fulfillment, Billing).
• Monitor application health and performance; diagnose and resolve issues promptly.
• Collaborate with business and IT stakeholders to translate requirements into technical specs.
• Participate in upgrades, patches, and releases with minimal disruption.
• Support integration between Netcracker and CRM, ERP, and network tools.
• Analyze and optimize workflows to improve user experience and operations.
• Provide Level 2/3 incident and service request support for Netcracker.
• Work with Netcracker vendor for issue resolution and change requests.
• Develop and maintain technical docs, SOPs, and user guides.
• Assist in user training and onboarding for Netcracker systems.

Skills

Communication skills

Problem solving

ITIL knowledge

Team collaboration

Unix/Linux

Shell scripting

Education

Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field

Tools

Jenkins

Git

Ansible

ServiceNow

Remedy

SOAP/REST APIs

XML

Job description

Responsibilities

• Configure, customize, and support Netcracker OSS/BSS modules including Order Management, Inventory Management, Service Fulfillment, and Billing.
• Monitor application health and performance; identify, diagnose, and resolve application-related issues promptly.
• Collaborate with business and IT stakeholders to gather requirements and translate them into technical specifications.
• Participate in system upgrades, patch management, and release deployments, ensuring minimal disruption to operations.
• Support system integration efforts between Netcracker and other enterprise systems (e.g., CRM, ERP, network management tools).
• Analyze and optimize application workflows to improve user experience and operational efficiency.
• Provide Level 2/3 support for incidents and service requests related to the Netcracker platform.
• Work closely with Netcracker vendor support for issue resolution and change requests.
• Develop and maintain technical documentation, standard operating procedures, and user guides.
• Assist in user training and onboarding related to Netcracker systems and tools.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field.
• 3–5 years of hands‑on experience supporting or implementing Netcracker OSS/BSS applications.
• Solid understanding of telecom business processes (order to cash, service provisioning, customer lifecycle management).
• Experience with relational databases (Oracle, PostgreSQL), UNIX/Linux environments, and shell scripting.
• Familiarity with integration technologies such as SOAP/REST APIs, XML, and middleware platforms.
• Strong problem‑solving skills and the ability to work under pressure in a fast‑paced environment.
• Knowledge of ITIL practices and experience using ITSM tools (e.g., ServiceNow, Remedy).
• Experience with network inventory and resource modeling within Netcracker.
• Understanding of DevOps practices and tools (e.g., Jenkins, Git, Ansible) is a plus.
• Excellent communication and collaboration skills across technical and non-technical teams.