Senior Application Engineer

Victaulic; Pennsylvania; Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Victaulic is seeking an Applications Engineer - Fire Protection to serve as a technical resource for product solutions and to develop expertise in commercial fire protection systems. You will engage with customers and the sales team to provide engineering support, answer inquiries, and assist with field installations.

The role requires knowledge of hydraulic and electrical systems, strong communication skills, and the ability to travel up to 25% domestically and internationally.

Qualifikationen

• Bachelor’s degree in engineering or related field, or 5+ years of relevant technical experience.
• Knowledge of machinery, hydraulic, electrical, or related systems.
• Ability to communicate technical concepts clearly to technical and non-technical audiences.
• Strong verbal, written, and electronic communication skills.

Aufgaben

• Become a technical resource for Victaulic products and system solutions, including couplings, valves, fittings, catalog components, and devices.
• Develop working knowledge of commercial fire protection systems and key components.
• Gain foundational knowledge of applicable codes and standards including FM, UL, and NFPA.
• Provide engineering consulting and technical support to customers and the sales organization through phone, written correspondence, and joint customer calls.
• Investigate field installations related to product usage and performance.
• Respond to direct customer inquiries regarding product features, benefits, and applications, including customer visits and seminars when appropriate.
• Develop solutions to complex technical situations requiring independent judgment, ingenuity, and urgency.
• Provide technical support via phone, email, written correspondence, and supervised jobsite visits.
• Support customers and visitors at Victaulic facilities with technical expertise.
• Conduct supervised product investigations and troubleshooting; evaluate returned product and generate root cause reports for customers.
• Support new product development teams by providing customer and field feedback.
• Conduct supervised customer training sessions, presentations, and seminars.

Kenntnisse

Communication

Problem solving

Customer interaction

Ausbildung

Bachelor’s degree in Engineering

Tools

Microsoft Office

Jobbeschreibung

About Victaulic

Victaulic is a global leader in mechanical pipe joining innovations and is the world's leading producer of mechanical pipe joining solutions. The company has 13 manufacturing facilities and 28 branches worldwide with 4,400 employees who speak 43 languages across the globe. With over 2000 global patents, Victaulic solutions are at work in more than 140 countries across diverse business lines including oil and gas, chemical, mining, power generation, water and wastewater treatment, military and marine, as well as commercial building and fire protection.

Job Description

Aplications Engineer - Fire Protection

Victaulic is a global leader in mechanical pipe joining innovations and is the world's leading producer of mechanical pipe joining solutions. The company has 13 manufacturing facilities and 28 branches worldwide with 4,400 employees who speak 43 languages across the globe. With over 2000 global patents, Victaulic solutions are at work in more than 140 countries across diverse business lines including oil and gas, chemical, mining, power generation, water and wastewater treatment, military and marine, as well as commercial building and fire protection.

Responsibilities

• Become a technical resource for Victaulic products and system solutions, including couplings, valves, fittings, catalog components, and devices.
• Develop working knowledge of commercial fire protection systems and key components.
• Gain foundational knowledge of applicable codes and standards including FM, UL, and NFPA.
• Provide engineering consulting and technical support to customers and the sales organization through phone, written correspondence, and joint customer calls.
• Investigate field installations related to product usage and performance.
• Respond to direct customer inquiries regarding product features, benefits, and applications, including customer visits and seminars when appropriate.
• Develop solutions to complex technical situations requiring independent judgment, ingenuity, and urgency.
• Provide technical support via phone, email, written correspondence, and supervised jobsite visits.
• Support customers and visitors at Victaulic facilities with technical expertise.
• Conduct supervised product investigations and troubleshooting; evaluate returned product and generate root cause reports for customers.
• Support new product development teams by providing customer and field feedback.
• Conduct supervised customer training sessions, presentations, and seminars.

Qualifications

• Bachelor’s degree in a relevant engineering discipline or 5+ years of relevant technical experience.
• Knowledge of machinery, hydraulic, electrical, or related systems and components.
• Aptitude using hand tools and precision measurement tools.
• Ability to communicate technical concepts clearly to technical and non-technical audiences.
• Strong verbal, written, and electronic communication skills.
• Proficiency in Microsoft Office applications.
• Self-motivated with the ability to work independently and with minimal supervision.
• Strong attention to detail and organizational skills.
• Ability to prioritize and manage multiple work assignments simultaneously.
• Ability to prepare clear and concise technical documentation and reports.
• Ability to interpret drawings, specifications, codes, and standards.
• Customer-service oriented with ability to work in global, cross-functional teams.
• Fire protection industry experience preferred.

Travel Requirements

• Up to 25% domestic and international travel required.
• Ability to lift within nationally approved EHS limits.
• Ability to climb and work on ladders and scaffolds.
• Valid driver’s license with no restrictions.

EEO Statement

Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or any other legally protected status.