Senior Application Developer
State of Indiana
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Benefits offered by this job
Job summary
State of Indiana is seeking a Senior Application Developer (ServiceNow) to design and lead enterprise ServiceNow initiatives across agencies in Indiana. The role focuses on building complex workflows, integrations, and automated processes to support IT and business functions.
The position is onsite at the Indiana Government Center in Indianapolis, with responsibilities including mentoring junior staff and ensuring platform reliability, security, and compliance with ITIL and governance standards.
Qualifications
- 7+ years of IT experience in a similar role may be considered.
- Experience building complex ServiceNow solutions with custom applications and integrations.
- Ability to mentor junior developers and enforce coding standards.
- On-site work at Indiana Government Center in Indianapolis is required.
Responsibilities
- Architect, design, and develop complex ServiceNow solutions including custom applications, advanced scripting, integrations, and workflows.
- Lead major enhancements, module deployments, platform upgrades, and modernization initiatives.
- Collaborate with analysts and partners to translate requirements into scalable designs.
- Develop Glide Scripts, Flow Designer logic, API integrations, and secure configurations.
- Diagnose production issues and ensure platform stability.
- Maintain architectural docs and IT governance alignment.
Skills
Tools
Job description
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.
The Senior Application Developer (ServiceNow Developer) provides advanced design, development, and technical leadership for the enterprise ServiceNow platform used across state agencies. This role builds complex workflows, integrations, scoped applications, and automation that support critical IT and business functions. The developer ensures platform reliability, scalability, and security while guiding junior staff, improving processes, and delivering high-value solutions aligned with organizational strategy.
This is an onsite position in the Office of Technology at the Indiana Government Center in Indianapolis, Indiana.
The salary for this position traditionally starts at $70,122.00 but may be commensurate with education or work experience. Use our Compensation Calculator to view the total compensation package.
- Architect, design, and develop complex ServiceNow solutions including custom applications, advanced scripting, integrations, automation, and workflows.
- Build and maintain high-complexity REST/SOAP integrations, MID Server automation, and platform spokes for third‑party tools (such as Genesys, CrowdStrike, Elastic, Entra ID).
- Lead implementation of major enhancements, module deployments, platform upgrades, and modernization initiatives.
- Collaborate with business analysts, project managers, and agency partners to convert requirements into scalable technical designs.
- Develop Glide Scripts, Flow Designer logic, API integrations, UI pages, and secured configurations.
- Conduct code reviews, mentor junior developers, and enforce platform development standards.
- Diagnose and resolve high-impact production issues and ensure platform stability.
- Maintain architectural documentation, technical specifications, and system diagrams.
- Ensure compliance with ITIL, security policies, data governance, and accessibility standards.
- Coordinate with infrastructure, security, and operations teams to support enterprise-wide initiatives.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
- Thorough knowledge of information technology system including software, hardware and their impact on the various components.
- Thorough knowledge of policies, standards, procedures and techniques.
- Thorough knowledge of information technology equipment, operation and capabilities. Ability to establish and maintain a cooperative working relationship with others.
- Ability to develop and execute system backup and recovery procedures and plans.
- Ability to work with other information technology support staff to develop capacity planning.
- Thorough knowledge of installation, maintenance, configuration of system software and system operating systems.
- Thorough knowledge in the use of tools and utilities to perform the system work.
- Thorough knowledge of designing, coding, testing, debugging and documenting system software components.
- Thorough knowledge in performance and tuning techniques.
- Ability to perform essential functions with or without reasonable accommodation.
A degree is not required. However, at least 7+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Related certifications and coursework may also be considered.
This role may be utilized in a supervisory capacity based on agency needs.
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
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