Senior Application Consultant

Brainlab; Illinois; On-site; USD 83,000 - 88,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Long-term disability (LTD)

Short-term disability (STD)

401k matching

Job summary

Brainlab is seeking an on-site consultant to support physicians and OR personnel, maximizing Image Guided Surgery (IGS) efficiency. You will analyze regional system issues, provide technical training, and serve as the primary customer liaison to ensure satisfaction and revenue growth.

In this role, you will educate hospital staff on Brainlab products and services, collaborate with regional account managers, and mentor junior consultants while promoting best practices across regions.

Qualifications

• B.S. in Business (Management/Information Systems) or engineering fields.
• Minimum 2 years in technical support for a healthcare company or provider.
• Strong problem-solving and customer-facing skills.

Responsibilities

• Provide on-site consulting to physicians and OR personnel during surgery to maximize IGS efficiency.
• Evaluate options and solve regional system issues through detailed analysis.
• Educate and train physicians and hospital staff on IGS products and services.
• Act as primary customer liaison and manage site visits, satisfaction, and revenue opportunities.
• Collaborate with Account Managers to identify sales leads and regional gaps in knowledge.
• Mentor new and existing Application Consultants and conduct on-site clinical evaluations.

Skills

Technical support

Healthcare industry experience

Education

B.S. in Business (Management/Information Systems)

Biomedical Engineering

Biomechanical Engineering

Bioengineering

Clinical Engineering

Nursing

Job description

• Compensation: USD 83,000 - USD 88,000 - yearly

Company Description

Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.

Serving physicians, medical professionals and patients in 6,000+ hospitals in 121countries, we’re transforming healthcare to improve the lives of patients everywhere.

We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.

Together we’re dedicated to making an impact.

Join and grow with us.

Job Description

Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem‑solving during surgery in order to maximize Image Guided Surgery (IGS) efficiency and usage analyze and resolve regional system issues through detailed analysis and utilization of critical thinking via; technical training & documentation; act as regional escalation point and elevate issues in a timely manner; educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services; utilize expertise and customer’s feedback to provide plans to improve the quality improvement process; act as primary customer liaison, maintaining and managing site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.; collaborate and strategize with the Account Managers in your region, evaluating customer situations, open sales projects, and identifying and referring sales leads; leverage technical expertise to distribute knowledge throughout the team; manage knowledge transfer of new developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis; promote Brainlab Support best practices and identify & rectify knowledge gaps within the team; promote IGS products and services to surgeons at trade shows, including the development of reference sites; report and document complaints per Complaint Handling Standard Operating Procedure (SOP); act as an escalated resource for the Application Consultants and Clinical Specialists across all regions; working with the Product Support Team, leverage technical expertise to distribute knowledge throughout the team on a regular basis; provide mentorship to new & existing Application Consultants per onboarding and mentoring guidelines; proactively review activities across all regions to find areas in need of efficiency or where “gaps” in knowledge & training may exist; conduct on‑site clinical evaluations for new and existing customers to demonstrate the use of products and services to increase the frequency and quality of IGS product usage, and provide plans for improving these metrics; participate in regional interview panels to help screen job candidates.

Qualifications

• B.S. in Business (Management/Information Systems), Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing.
• 2 years experience in a technical support role for a healthcare company or provider

Additional Information

In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.

Visit us at: www.brainlab.com

Brainlab, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply.

Brainlab participates in E-Verify.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail] .

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