Senior Application Analyst - Epic Willow Ambulatory & Specialty Pharmacy Systems

Montefiore Health System; New York (NY); On-site; USD 124,000 - 155,000; Full time

Job summary

Montefiore Health System is seeking a Senior Application Analyst for the Epic Willow Pharmacy Systems team in New York. This role involves supporting the maintenance and enhancement of various pharmacy applications and ensuring the best user experience across the system.

The ideal candidate will possess a Current RPh or PharmD license, with at least 3 years of pharmacy experience, and be adept at application implementation and troubleshooting. Strong analytical and communication skills are essential.

Qualifications

• 3+ years of pharmacy experience; clinical and operational workflows.
• Strong desktop skills with a focus on Microsoft Excel.
• Excellent written and verbal communication skills.

Responsibilities

• Support maintenance and enhancement of Epic Willow Pharmacy Systems.
• Install, configure and provide support for new applications.
• Interface with users across the Montefiore Health System.
• Create system specifications from user requirements.

Skills

Pharmacy experience

Application implementation

Analytical skills

Documentation skills

Interpersonal skills

Education

Current RPh or PharmD license

Epic certification preferred

Tools

Microsoft Excel

Office365

Job description

City/State: Yonkers, New York | Grant Funded: No | Department: IT - Epic - Pharm TECH & FIN | Work Shift: Day | Work Days: MON-FRI | Scheduled Hours: 8:30 AM-5 PM | Scheduled Daily Hours: 7.5 HOURS | Pay Range: $124,000.00-$155,000.00

We are hiring a Senior Application Analyst for our Epic Willow Pharmacy Systems team.

This role focuses on supporting the maintenance and enhancement of our Epic Willow Ambulatory, Specialty Pharmacy, and Inventory applications and associated third‑party pharmacy systems such as Pyxis ES, Logistics, Codonics, Omnicell, nCoup, Apoteca, Sentri7, Bluesight, Sentry 340b and more.

Responsibilities

• Install new applications, components, and upgrade existing applications. Configure application settings.
• Provide go‑live and rollout support.
• Interface with users/clients across the Montefiore Health System. Support users with new applications, modules, and functionality.
• Perform analysis of necessary application modifications and work with the appropriate Montefiore IT associates or the vendor to coordinate the modification.
• Determine how a new system, upgrade, or new component can best meet the needs of the users.
• Analyze business/clinical needs and requirements.
• Interpret end user requirements, by fully discussing potential options, and helping clients move towards optimal solutions.
• Evaluate the operational workflow that is applied to the system.
• Create system specifications from user requirements.
• Create test plans and test new systems, version upgrades, and any system modifications.
• Document all outcomes of testing.
• Application implementation, troubleshooting, and support.
• Participate in technical integration and interface build.
• Write and maintain accurate and current documentation. Participate in the maintenance of training materials and disseminate materials to users.
• Design database queries and create reports utilizing a report‑writing tool.
• Assist Application Analysts and other team members as necessary. Encourage, assist, and foster development of co‑workers’ skills and proficiency.
• Provide day‑to‑day operational support, advanced application troubleshooting support, coordinate modifications and updates, recommend improvements, increase efficiency and provide proactive monitoring.
• Provide 24x7 on‑call coverage for user support on a weekly rotation.
• On an as‑needed basis, provide on‑site support within the Montefiore Medical Center hospitals and its affiliates.

Required

• Current RPh or PharmD license.
• Epic certification preferred (strong consideration will be given to candidates that are not currently certified but can demonstrate ability to become certified).
• 3+ years of pharmacy experience; clinical and operational workflows. Outpatient pharmacy experience preferred.
• Application implementation, troubleshooting, testing, and support experience.
• Strong desktop skills, experience with Office365 applications with a large focus on Microsoft Excel and data analysis.
• Knowledge of SDLC – software development life cycle.
• Strong presentation skills to senior management stakeholders.
• Strong analytical and problem‑solving skills.
• Critical thinking skills.
• Strong interpersonal skills with customers, vendors, peers, and management.
• Eager to learn, exceptional listening skills.
• Excellent written and verbal communication skills.
• Excellent follow‑up skills, documentation skills, and organizational skills.
• Must be adaptable in a rapidly changing environment with competing priorities.
• Meeting all requirements for Epic certification is a condition of employment.

Desired

• Epic End User Experience in Pharmacy.
• Epic Willow Ambulatory certification.
• Epic Willow Specialty Pharmacy certification.
• Epic Willow Inventory certification.
• Experience working with and troubleshooting 3rd party Pharmacy vendor applications.

Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.