Senior Application Analyst- Epic Ambulatory-Hybrid

Temple-Health; Philadelphia (Philadelphia County); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Temple Health seeks a Senior Applications Analyst with deep experience in Epic Ambulatory and enterprise monitoring. You will lead design, implementation, and optimization of monitoring and observability, leveraging Zabbix to improve visibility, alerting, and response across infrastructure and applications.

The role requires three on-site days (Tue–Thu) at Temple Health Women’s and Families Hospital, with a hybrid schedule and collaboration across IT, security, and service management teams.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or related field required.
• Combination of education and experience may be considered in lieu of degree.

Responsibilities

• Design, implement, and optimize enterprise monitoring solutions.
• Develop monitoring standards, alerting strategies, dashboards, and reporting.
• Improve service visibility while minimizing false positives and alert fatigue.
• Support proactive monitoring, incident response, and root cause analysis.

Skills

Zabbix

Monitoring

Observability

Alert management

Dashboards

Incident response

Root cause analysis

Unix/Linux administration

Education

Bachelor's Degree in Computer Science, Information Systems, or related field

Combination of relevant education and experience may be considered in lieu of degree

Tools

Azure Fundamentals

Zabbix

Job description

Senior Application Analyst- Epic Ambulatory-Hybrid

Tracking Code

264639

Weekly Hours

40

Schedule

Full-Time

Shift

Day Shift

Temple Health is seeking an experienced Sr Systems Administrator to lead the design, implementation, and optimization of our enterprise monitoring capabilities. This role will serve as the technical lead for monitoring and observability initiatives, leveraging Zabbix and related technologies to improve visibility, alerting, and operational responsiveness across infrastructure and application environments.
The ideal candidate will possess strong technical expertise in monitoring technologies, observability, data analysis, alert management, infrastructure operations, and systems administration, along with a collaborative approach to driving operational excellence and continuous improvement.
This role requires three days on-site (Tuesday, Wednesday and Thursday) at Temple Health Women's and Families Hospital.

Key Responsibilities

• Design, implement, and optimize enterprise monitoring solutions.
• Develop monitoring standards, alerting strategies, dashboards, and reporting.
• Improve service visibility while minimizing false positives and alert fatigue.
• Support proactive monitoring, incident response, and root cause analysis.

Partner with Infrastructure, Network, Application, Security, and Service Management teams to implement monitoring requirements.
Analyze performance trends and identify opportunities for service improvement.
Maintain monitoring documentation, standards, and operational procedures.
Evaluate and recommend enhancements to the enterprise monitoring framework.

Education

Bachelor's Degree in Computer Science, Information Systems, or related field Required or
Combination of relevant education and experience may be considered in lieu of degree Required

Experience

5 years experience with IT technical support Required
5 years experience with IT infrastructure support Required
3+ years of direct experience implementing, administering, and supporting infrastructure monitoring platforms
2+ years of Unix/Linux administration experience Preferred
1+ year of experience working in a healthcare or hospital environment Preferred

Licenses

Zabbix Certified Specialist (ZCS) Preferred
Zabbix Certified Professional (ZCP) Preferred
Azure Fundamentals Preferred