Senior Application Analyst

Nordic Global; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

Nordic Global seeks a Senior Application Analyst to maintain and support enterprise platforms across healthcare. You will work with IT leadership and business partners to define direction and ensure security governance.

The role emphasizes strong communication, system optimization, and project delivery across ERP/CRM/ITSM/HCM suites. You will collaborate on design, testing, and deployment of customizations, ensure data integrity, and provide ongoing user training and support in a fast-paced

Qualifications

• 10+ years of experience implementing and administering enterprise apps.
• Experience with ERP/CRM/ITSM/HCM platforms a plus.
• Excellent written and verbal communication with diverse partners.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Supporting activities related to design, development, and implementation of system build within Nordic’s platforms.
• Testing and supporting deployment of customizations, new functionality and modules.
• Meet with business leaders, decision makers, and end users to define requirements and system goals.
• Monitoring end-user usage and performance, ensuring success in goals.
• Assist IT teammates in analyzing requirements and technical solutions.
• Provide internal system/technical support, including training and access management.
• Document policies, procedures and guidelines to ensure data integrity.
• Maintain knowledge of platform functionality, customization, and integrations.
• Work on ad hoc projects and assist other corporate initiatives as necessary.

Skills

Communication skills

Attention to detail

Project multitasking

Independent worker

Education

Bachelor's degree in Information Technology or related field

10+ years of industry experience

Tools

NetSuite

ServiceNow

Salesforce

Workday

ERP platforms

CRM platforms

ITSM

Job description

Make a difference. Be happy. Grow your career.

The Role

As a member of the IT team, the Senior Application Analyst maintains application platforms Nordic employees for continued fast-paced growth in the healthcare industry. The Application Analyst must maintain and support business applications while adhering to Nordic’s technology guidelines and maintaining compliance with corporate information security protocols. This position will work with the IT leadership and other business partners to formulate and execute the direction and vision for the Nordic applications.

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Supporting activities related to the design, development, and implementation of system build within Nordic’s platforms.
• Testing and supporting the deployment of customizations, custom objects, new functionality and modules based on evolving business needs
• Meet with business leaders, decision makers, and end users to define business requirements and system goals while understanding the systems upstream and downstream impacts
• Monitoring end-user usage of systems and tracking performance while working with other departments to ensure success in reaching their goals
• Assist IT teammates in analyzing requirements and technical solutions to meet evolving business needs
• Providing internal, on-going system/technical support to users, including training and maintaining proper system access for all roles
• Documenting policies, procedures and guidelines to ensure data integrity, changes protocols, customization, and usage
• Maintain up-to-date knowledge of platform functionality, customization and integrations to support Nordic’s business operations
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary

Skills And Experience

• Bachelor’s degree in Information Technology, Engineering, Healthcare Informatics, computer science, or a related field (relevant education and/or 10+ years’ industry experience).
• 6 years’ experience with application implementation, integrations, and administration (ERP, CRM, ITSM, and HCM platforms such as NetSuite, ServiceNow, Salesforce, or Workday experience a plus)
• Excellent communication skills, both written and verbal and proven ability to communicate complex technical topics to a variety of business partners
• Strong attention to detail and ability to manage multiple priorities while meeting the needs of business partners and project timelines
• Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacting well under pressure
• Must be able to work independently as well as within a team environment
• Must demonstrate and embody Nordic’s maxims

Additional details

• Occasional travel up to 5% of the time

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.