Senior Application Analyst

Wellmark-Blue-Cross-and-Blue-Shiel; Des Moines (IA); On-site; USD 90,000 - 120,000; Full time

Job summary

Wellmark Blue Cross Blue Shield is seeking an experienced IT Application Support professional to manage and troubleshoot complex applications across Wellmark’s systems. You will coordinate with application delivery, infrastructure and security teams to resolve incidents and maintain documentation.

The role emphasizes proactive problem solving, strong analytical skills across data sources, and the ability to engage 3rd party vendors for troubleshooting.

Qualifications

• 8+ years of direct and applicable experience OR a Bachelor's degree in Computer Science, MIS or related field plus 4 years of testing/troubleshooting in a fast-paced environment.
• Ability to engage 3rd party vendors in troubleshooting
• Demonstrated adaptability to changes and strong communication skills
• Proven analytical abilities across multiple data sources
• Proactive problem solving and organized multitasking

Responsibilities

• Manage and troubleshoot multiple highly integrated/complex applications in support of Wellmark’s systems.
• Provide advanced troubleshooting and resolution of system incidents and problems with cross-functional teams.
• Maintain documentation and evaluate changes for risk to current environments.
• Collaborate with infrastructure and security to maintain regulatory and security requirements.
• Assist in research, evaluation, and selection of compliant technology solutions.

Skills

Angular

NodeJS

TypeScript

C#

NET

Java

SQL

Power BI

Education

Bachelor's degree in CS/MIS or related field

Tools

Business Objects

Power BI

Job description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!

Why Wellmark Technology?Wellmark is building innovative, modern solutions using cutting edge technology. We are driving organizational transformation and business strategy by empowering our technology team to innovate new and elegant solutions to enhance the customer experience. Together, we are leaning into the future, owning the outcome, and driving organizational change to transform how we work.

Job Description

Manage and troubleshoot multiple highly integrated/complex applications in support of Wellmark’s systems. Provide advanced troubleshooting and resolution of system incidents and problems while collaborating with application delivery, infrastructure and other business partners. Maintain documentation and evaluate changes to determine the risk to current environments.

Qualifications

Required:

• 8years of direct and applicableexperience OR Bachelor's degree in Computer Science, MIS or related field of study plus 4 years of testing and/or troubleshooting in a fast-paced environment,acting as a subject matter technology resource on one or more applications (ex. Angular 2 (ornewer), NodeJS (or newer), TypeScript, C#, .NET, Java,or analyzing data and utilizing reporting toolssuch as SQL, Business Objects/Power BI, etc.)
• Ability to engage3rd party vendors, such as Blue Cross Blue Shield Association, Cognizant, etc, in troubleshooting
• Demonstrated ability to adapt to changes quickly
• Proven analytical abilities when working acrossmultiple data sources
• Ability to effectively communicate, verbal and written
• Demonstrated ability to formulate make decisions and to influence others
• Proven to be highly organized, with an ability to multitask, all the whilemaintaining high attention to detail
• Self-starter not only to troubleshoot, but to provide proactive solutions

Preferred:

• Experience partnering with global staffing vendors to deliver projects

Additional Information

• a. Manage and troubleshoot multiple highly integrated/complex applications in support of Wellmark’s systems. Provide technical guidance and coordinate of system implementations and upgrades.Proactively monitor systems availability performance and capacity and advise leadership of system health.
• b. Provide tactical troubleshooting and resolution of system incidents and problems while collaborating with application delivery, infrastructure and business partners.
• c. Utilize strong customer service skills in response to new release and customer inquiries and become well-versed with common problem inquiries and be able to provide immediate solutions.
• d. Collaborate with infrastructure and information security to ensure that regulatory and security requirements are maintained.
• e. Maintain documentation and design papers defining infrastructure, implementation, systems administration, system management, testing, problem escalation and maintenance.
• f. Assist in the research, evaluation, and selection of technology solutions that are compliant with Wellmark’s adopted standards allowing integration into the existing environments with minimal impact to users.
• g. In collaboration with enterprise availability, assist with high availability/high reliability application environments across a complex technical enterprise by providing in-depth cross functional technical expertise to implement, support, and improve corporate wide and business line specific systems.
• h. Evaluate changes to determine the risk to current technical environment to determine and recommend the most effective implementation strategy.
• i. In support ofproduction/applicationsystems, provide application expertise to support project investments. Provide system availability, performance expectations and capacity requirement.
• j. Assist and collaborate with leadership regarding the development of a multi-year application plans; accounting for investments, inter-dependencies with infrastructure, vendor product roadmaps, and business applications strategies.
• k. Attain and leverage technical expertise of current and emerging technologies, as well as exhibiting a practical project management skill-set, to promote strong internal and external customer relationships.
• l. Develop business knowledge of the application in order to effectively provide support maintenance.
• m. Support disaster recovery and business continuity efforts and plans in the event of a disaster.Ensure audit processes are followed and reports provided to leadership as necessary.Communicate crisis data or disaster recovery actions, and escalations to appropriate internal and external stakeholders.Ensure minimal impacts to users during implementation and post maintenance activities.
• n. As needed, may engage in development activities to support enhancement and maintenance of application systems or project investments.
• o. Other duties as assigned.

All your information will be kept confidential according to EEO guidelines.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [emailprotected]

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources: Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Wellmark supports and expects the responsible use of AI for our workforce! We welcome the responsible use of these tools by job seekers as well and are interested in learning from you; you will have an opportunity in the application process to share which tools you used and how you applied them.