Senior Appliance Installation Associate

Ferguson; Portland (OR); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

401(K) with company match

Paid time off

Employee discounts

Job summary

Ferguson seeks an Installation Associate in Portland, OR to deliver, install, and remove a variety of residential appliances. You will support installation teams, mentor peers, and handle post-install follow-ups with builders to foster strong customer retention.

The role requires 2+ years of appliance installation experience, a valid state license, and the ability to lift heavy objects with or without assistance.

Qualifications

• 2+ years installation experience with high-end appliances.
• Strong leadership capabilities and customer-facing experience.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide support to installation teams and observe installations for training feedback.
• Resolve customer issues and claims effectively.
• Maintain organized parts storage and replenish as needed.
• Ensure cleanliness and organization of company trucks and warehouse processes.
• Coordinate with warehouse leadership on long-term needs and project planning.
• Perform pre/post-install inspections and build rapport with builders.
• Document detailed job notes clearly and read project specifications.

Skills

Leadership

Customer service

Communication

Organization

Time management

Problem solving

Self-motivation

Tools

Microsoft Office

Job description

Starting at $28.00 per hour

This position will also include a total sign on bonus of $1000 paid after 120 days.

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Our Installation Associates deliver, install, and remove a wide variety of appliances in commercial and residential settings. We are a family friendly company offering a great work/life balance, excellent benefits, full company-paid training, and a variety of career paths.

The PERKS of working for Ferguson:

• Competitive compensation.
• Incentive bonus potential.
• Safe Driver incentive.
• Benefits (Medical, Dental, Vision, Disability, Life Insurance, Wellness Programs, etc.).
• 401(K) Retirement Savings Plan with company match.
• Paid time off (vacation, sick, personal, holiday, and parental leave).
• Employee Assistance Programs.
• Associate discounts.
• Community involvement opportunities.
• Opportunities for growth and advancement both professionally and financially.

This role specializes in residential appliances and, more specifically, professional style, built in appliances. This includes but is not limited to 36”-60” ranges, built-in refrigeration, wall ovens, dishwashers, and even coffee machines or wine dispensers. Our associates are detail oriented and view customer service with equal importance as technical proficiency. You will ensure the quality and completion of installations are achieved. You will also be acting as a resource to sales associates during the quotation process and after the sale. If you have strong leadership skills, are a creative problem-solver and are familiar with home appliance products or installation, this is an excellent opportunity to grow with an industry leading organization!

Hours are Monday to Friday 6:30 a.m. to 3:00 p.m. with possible OT

Responsibilities:

• Provide support to the other installation teams.
• Observe installations and provide feedback as part of the installers ongoing training.
• Help resolve claims and customer issues.
• Maintain parts storage areas in the warehouses, including organization, and placing replenishment orders.
• Maintain accountability for the cleanliness and organization of the company trucks.
• Act as a liaison between the shipping and picking leadership in the warehouse and communicate long term needs to Area Installation Manager.
• Perform pre-installation and post-installation inspections of jobs and effectively engage with builders to create a strong rapport and to promote strong customer retention.
• Partner with Area Installation Manager to implement constructive ideas for improvement of the program.
• Use 3rd party software applications to enter data, pull reports, and build Project Master sheets when needed.
• Be responsible for providing driver duties and responsibilities.

Qualifications:

• 2+ years of installation experience working with high-end luxury appliances is required (including Sub-Zero, Wolf, Miele, Genair, Thermador).
• Valid state issued license is required.
• Must be at least 21 years of age.

Must currently have, acquire, and/or maintain a valid DOT Medical card in order to meet driver requirements:

• LMS license helpful but not required.
• With the assistance of lifting equipment such as stair climber, oven lifts, and/or air sled, the ability to lift 70+ pound objects frequently and 90+ pound objects occasionally.
• Proven leadership experience preferred...you will be a go to resource for fellow installers, sales associates, and customers.
• Excellent customer service and communication skills.
• Document detailed job notes in a clear and concise way.
• Ability to read and understand product specifications and project plans is highly preferred.
• Outstanding attention to detail and ability to coordinate and prioritize work.
• Organization, time management, and problem solving skills.
• Self-starter, critical thinker, and self-sufficient.
• Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams, etc.).

Pre-employment drug and background screening required

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range

$23.53 - $37.59

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.