Senior Analytics & Release Delivery Consultant

PNC; Pittsburgh (Allegheny County); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Job summary

PNC is seeking a Senior Business Analytics Consultant in the Retail Tech group, with base options in Pittsburgh, Strongsville, Dallas, or Birmingham. The role partners with business stakeholders and tech teams to analyze processes, document requirements, and manage testing and releases across multiple platforms.

The ideal candidate demonstrates strong analytical skills, effective communication, and experience coordinating change management and production support.

Qualifications

• Experience in Business Analysis, Business Analytics, Project Coordination, or a related role.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Experience working with Jira for requirements management, user stories, defect tracking, and project coordination.
• Hands→on experience with software testing, including test planning, test execution, and defect management.
• Ability to write clear and comprehensive business requirements, technical specifications, and process documentation.
• Knowledge of change management processes and experience utilizing ServiceNow for change record management.
• Strong analytical and problem‑solving skills with the ability to understand complex data and application functionality.
• Excellent verbal and written communication skills.
• Demonstrated ability to build effective partnerships and collaborate with cross‑functional teams and stakeholders at all levels.

Responsibilities

• Analyze and understand application data, business processes, and system functionality to support operational and strategic initiatives.
• Create and maintain user stories, business requirements, functional specifications, and technical documentation.
• Coordinate and manage testing activities, including test planning, execution, defect tracking, and validation of results.
• Execute testing activities as needed to support project timelines and release schedules.
• Create and manage change records through ServiceNow to ensure compliance with change management procedures.
• Coordinate release activities and prepare release documentation for production deployments.
• Facilitate meetings, workshops, and deep‑dive sessions to address business requests, identify solutions, and resolve production issues.
• Partner with cross‑functional teams to gather requirements, communicate project status, and support issue resolution.
• Monitor production issues and collaborate with stakeholders to identify root causes and recommend solutions.
• Ensure project deliverables, documentation, and testing activities align with organizational standards and best practices.

Skills

Business Analysis

Project Coordination

Stakeholder Communication

Testing & QA

Documentation

Cross-functional Collaboration

Tools

Jira

ServiceNow

Job description

PNC is seeking a Senior Business Analytics Consultant in the Retail Tech group, with base options in Pittsburgh, Strongsville, Dallas, or Birmingham. The role partners with business stakeholders and tech teams to analyze processes, document requirements, and manage testing and releases across multiple platforms.

The ideal candidate demonstrates strong analytical skills, effective communication, and experience coordinating change management and production support.