Senior Analyst, TSG Product Management

Bain & Company; Boston (MA); On-site; USD 108,000 - 130,000; Full time

Job summary

Bain & Company in Boston is seeking a Senior Analyst for the Technology Services Group to translate customer needs into an actionable backlog and partner with design and engineering teams in an agile setting.

You will help drive change requests, participate in Agile ceremonies, and ensure delivery of internal and vendor products while maintaining domain knowledge of Bain and market trends.

Qualifications

• 3-5+ years of experience coordinating across teams in a corporate environment.
• Investigating issues in software products or workflows, identifying patterns and root causes.
• Gathering or interpreting user needs and contributing to requirements or enhancement discussions.
• Proficient with agile methodologies.
• Excellent communication and interpersonal skills.

Responsibilities

• Drive change requests and stakeholder engagement, balancing business objectives with technical realities.
• Product Delivery: transform requirements into user stories and support agile ceremonies.
• Domain Knowledge: maintain knowledge of Bain and market trends.

Job description

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

You’ll join our Technology Services Group team in Boston. This team supports Bain’s global business through technology products and services that help our teams work more effectively and deliver impact for clients. You’ll collaborate with colleagues across functions, geographies, and seniority levels, partnering closely with product owners, product designers, engineering teams, senior stakeholders, Legal, Risk, and other technology teams.

WHERE YOU’LL FIT WITHIN THE TEAM

The Senior Analyst, TSG Product Management plays a critical role within a key performance management product at Bain. This role translates customer needs and feedback into an actionable backlog and then partners with the technical and design teams in an agile environment to ensure successful implementation.

WHAT YOU’LL DO

Drive change requests and stakeholder engagement (50%)

• Understand key business objectives and strategy of the product from leadership
• Elicits requirements for enhancement requests/new functionality, working with users to find elegant solutions to meet their needs while balancing technical realities
• Identify, track and analyze key metrics, distilling to critical insights and actionable findings
• Drives appropriate pilots, customer communication & training as needed

Product Delivery (40%)

• (Internal products) Actively participates in appropriate Agile ceremonies for this product
• (Internal products) Transform requirements into appropriate user stories at the right level of detail for the team with supporting materials like process flow diagrams as needed
• (Vendor products) Works with technical teams and vendors to continuously optimize for Bain experience, taking new features and use cases into account
• (Internal products) Acts as a resource for agile team, answering questions, testing the latest work, and providing input into work in progress

Domain Knowledge (10%)

• Develops, maintains, and demonstrates domain knowledge including both internal (Bain) and external (market) trends

ABOUT YOU

Experience

3-5+ years of experience in the following:

• Working in a corporate environment with responsibilities that require coordinating across teams and managing varied priorities
• Investigating issues in software products or workflows, identifying patterns and root causes, and shaping clear recommendations
• Gathering or interpreting user needs and contributing to requirements or enhancement discussions

Education

• Associate's/Bachelor’s degree or an equivalent combination of education, training and experience
• Knowledge, Skills and Abilities
• Proficient with agile methodologies
• Excellent communication and interpersonal skills, with a focus on understanding and addressing customer needs
• Skilled in defining, documenting, and validating requirements, including breaking larger items into manageable components
• Effective collaborator and thought partner, able to work with peers to develop strong solutions
• Willingness to travel if needed

U.S. COMPENSATION INFORMATION

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package (details listed below).

Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles.

The estimated annualized compensation for this role is as follows:

• In Massachusetts, the good-faith, reasonable annualized full-time salary range for this role is between $108,250 - $130,000
• Annual discretionary performance bonus
• 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date
• This role may also be eligible for other elements of discretionary compensation

Benefits

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family.

• Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck
• Generous paid time off, including parental leave, sick leave and paid holidays
• Fully vested 401(k) company contribution
• Paid Life and Long-Term Disability insurance
• Annual fitness reimbursements