Senior Analyst Projects Process & Perf

JetBlue; New York (NY); On-site; USD 64,000 - 104,000; Full time

Job summary

A leading airline is seeking a Senior Analyst for Projects, Process & Performance to drive continuous improvement within the Airports Department. This role involves coordinating with various teams to enhance system and process effectiveness, requiring strong analytical, organizational, and communication skills. Candidates should have a Bachelor's degree and experience in process engineering or project management.

Benefits

Healthcare benefits

401(k)

Stock purchase

Disability insurance

Life insurance

Travel benefits

Qualifications

• Bachelor's degree or equivalent experience with a High School Diploma/GED and 4 years of related work.
• 3 years of experience in continuous improvement, process engineering, or project management.

Responsibilities

• Conduct and manage process improvement opportunities within Airports.
• Develop and implement process changes as new technology is released.
• Manage initiative timelines to meet established milestones.

Skills

Organizational skills

Analytical skills

Stakeholder management

Communication skills

Education

Bachelor's degree in Engineering, Business, or a related field

Tools

Microsoft Office

Job description

Position Summary

The Senior Analyst, Projects, Process & Performance will be responsible for assigned continuous improvement activities within the Airports Department. The Senior Analyst is responsible for coordinating with all Airports departments, JetBlue departments, and external business partners on matters dealing with system and process effectiveness.

Essential Responsibilities

• Conduct and manage process improvement opportunities within Airports
• Develop and implement process changes as new or updated technology is released in support of Airports and JetBlue strategy
• Manage initiative timelines to meet established milestones
• Act as a single point of contact for each project on schedule, cost, and scope
• Coordinate inter-team activities and project dependencies to ensure on-time program deliverables
• Assist with the identification and prioritization of opportunities where process redesign/improvement can significantly impact efficiency, compliance, quality, profitability, competitive position, and customer satisfaction
• Conduct process improvement initiatives with process owners, including: documenting current processes, performing data analysis, facilitating design of changes, and supporting implementation
• Proactively communicate project updates and issues to team and leadership via regular reports
• Stay informed of JetBlue's Safety Management System (SMS), Safety Policy, Security Policy, and behavioral standards
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor's degree in Engineering, Business, or a related field; or equivalent experience with a High School Diploma/GED and at least four (4) years of related work
• Three (3) years of experience in continuous improvement, process engineering, or project management
• Proficiency with Microsoft Office, especially Excel, Visio, PowerPoint
• Experience presenting recommendations and projects
• Experience conducting data analysis
• Excellent organizational and analytical skills
• Strong relationship building and stakeholder management skills
• Excellent verbal and written communication skills
• Solid team and people management skills
• Ability to adapt to changing priorities on short notice
• Must be able to acquire and maintain a valid SIDA Badge
• Availability for occasional overnight travel (up to 30%)
• Valid travel documents for international travel
• Must pass pre-employment drug test
• Legally eligible to work in the country of employment; US work authorization required. No visa sponsorship available.

Preferred Experience and Qualifications

• Master's degree in Engineering, Business, or related field
• Airline or Airport industry experience
• Consulting experience
• Project Management Professional (PMP) certification
• Six Sigma Green or Black Belt certification
• Knowledge of aircraft systems, JetBlue procedures, SOPs, and FAA regulations

Crewmember Expectations

• Regular attendance and punctuality
• Flexibility to work hours and respond on short notice
• Maintain a professional appearance
• Assist with light aircraft cleaning when working or traveling on JetBlue flights
• Align with JetBlue's culture and values: Safety, Caring, Integrity, Passion, Fun
• Fulfill safety responsibilities per JetBlue's SMS
• Promote safety as a Safety Ambassador and report hazards or concerns
• Adhere to all applicable laws, regulations, and company policies
• Support JetBlue's safety performance metrics

Equipment

• Computer and office equipment

Work Environment

• Office, airport, and hangar environments

Physical Effort

• Mostly sedentary; occasional lifting up to 10 pounds

Compensation

• The base pay range is $64,000 to $103,100, complemented by benefits including healthcare, 401(k), stock purchase, disability, life insurance, travel benefits, and more.