Senior Analyst, Project Manager

Hispanic Alliance for Career Enhancement; Town of Florida (NY); Hybrid; USD 46,000 - 123,000; Full time

Job summary

A national health solutions provider is looking for an analyst to support operational efficiency and strategic initiatives in their business support teams. Candidates should have at least 5-6 years of Call Center management experience and strong organizational skills. The role involves analyzing performance metrics, managing onboarding processes, and collaborating with various stakeholders. A Bachelor's degree in business or health administration is preferred.

Benefits

Affordable medical plan options

401(k) plan with matching

Employee stock purchase plan

Paid time off

Flexible work schedules

Qualifications

• Minimum of 5-6 years Call Center management experience specific to queue and administrative oversight.
• Strong prioritization and organizational skills to manage time-sensitive requests.
• High professionalism for interaction with clients, internal departments, and vendors.

Responsibilities

• Analyze queue performance and staffing metrics to meet service level targets.
• Manage onboarding and administrative processes for contingent workers.
• Collaborate with internal stakeholders on priority projects.

Skills

Call Center management

Prioritization

Organizational skills

Communication skills

Education

Bachelor's Degree in business/health administration

High School diploma/GED

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Position plays a critical role in optimizing operational efficiency and supporting strategic initiatives across the Call Center and Business Support teams at AHH.

Key responsibilities including analyzing queue performance and staffing metrics to ensure service level targets are met, managing onboarding and administrative processes for contingent workers, and collaborating with internal stakeholders to drive priority projects to completion. The analyst will also support financial operations through invoice tracking and coding validation, contributing to accurate and timely billing processes.

This role requires a detail-oriented, proactive professional with excellent communication skills, a collaborative mindset, and the ability to manage multiple priorities in a fast-paced environment.

Required Qualifications

• Minimum of 5-6 years Call Center management experience specific to queue and administrative oversight.
• Prioritization and organizational skills must be strong in order to manage assigned, time sensitive requests.
• High professionalism to interact with clients, internal departments, and vendors.
• Responsiveness to inquiries within established turnaround times.

Preferred Qualifications

• Bachelor's Degree in business/health administration preferred.
• 2-3 project management background.
• Medical billing and coding certification.

Education

• College degree or High School diploma/GED and equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $46,988.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.