Senior Analyst, Operations Technology ( Hybrid Schedule)

Eversource; Connecticut; Hybrid; USD 115,000 - 128,000; Full time

Job summary

Eversource will not sponsor immigration; hybrid work is available for some roles. The role focuses on maintaining and enhancing the Business Technology suite within Operations, with responsibilities in requirements gathering, project management, testing, and KPI/report development.

Ideal candidates have 5–8 years in electric/gas utilities, strong IT knowledge, and experience with Maximo and supply chain processes. Travel may be required.

Qualifications

• Bachelor’s degree or equivalent experience in IT or a related field.
• Master’s degree and project management education are desirable.
• Minimum five to eight years of electric and/or gas utility experience.
• Strong knowledge of IT concepts and the system development life cycle.

Responsibilities

• Build and maintain relationships with Operations leadership and users to ensure systems function as designed.
• Develop deep knowledge of business processes to drive improvements.
• Lead cross-functional testing groups for defects, regressions, and releases.
• Determine tools and training needs for business support staff.
• Coordinate release testing dates with IT and ensure test environments are ready.
• Write and assign test scripts; escalate failures and document results.
• Assist IT with end-user communication plans before production changes.
• Gather post-release feedback to identify issues.
• Experience with Maximo and Supply Chain preferred.

Skills

Systems development methodologies

Project management

Applications development and support

Excellent communication

Technology change management

Education

Bachelor’s degree

Master’s degree desirable

Project management education desirable

Tools

Maximo

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Role and Scope of Position:

Under minimal supervision, responsible for on-going maintenance and enhancement of the Business Technology suite of digital solutions within the Operations organization, providing the balance between user needs and IT requirements. Responsibility includes participation in requirements gathering, project solicitation and management, change management and communication, solution testing, and KPI and report development. Expected to become a subject-matter expert in one or more technology solutions and related business processes, including maintaining knowledge of emerging technologies.

Essential Functions:

• Develops and maintains a relationship with Operations management and users of the solutions to ensure systems are functioning and used as designed.
• Develops in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements.
• Establishes and maintains a cross-functional group of business support employees, who will be responsible for testing defects, enhancements, regression, and new releases/upgrades.
• Determines which technology tools will be needed to support all systems; ensures business support group (BSG) employees have access to those tools and are trained to use them.
• Determines collaboration mechanisms; build email groups, SharePoint sites, and establishes partnerships among BSG to aid with end-to-end process testing.
• Coordinates with IT team to establish dates for releases, and to determine when code will be available to test.
• Coordinates with IT team to establish dates for releases and when development systems will be available to test.
• Works with BSG to write test scripts and identifies regression scripts to run; publishes on team site.
• Assigns test scripts to BSG, communicate assignments and timeframes when test scripts need to be completed.
• Escalates any failures in testing to IT team; coordinates retesting with BSG.
• Approves test results, and ensures evidence is documented on team site.
• Partners with IT team to develop end-user communication plan and content and ensures these communications are distributed prior to changes being implemented in Production.
• Collects field feedback from users after release to identify any new issues or unexpected results; elevate to IT team to troubleshoot issues.
• Previous experience with Maximo and Supply Chain experience preferred.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Knowledge of and experience with systems development methodologies and project management
• Knowledge of the applications development and support process
• Excellent communication and presentation skills required
• Broad knowledge of technologies and technology issues, with experience in technology change management

Education:

• Bachelor’s degree, or the equivalent combination of education and related experience
• Master’s degree is desirable
• Project management education/experience desirable

Experience:

• Minimum of five (5) to eight (8) years of electric and/or gas utility or related experience is required
• Must have a solid conceptual knowledge of Information Technology

Licenses & Certifications:

• None

Working Conditions:

• Must be available to work emergency storm assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$115,020.00-$127,800.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor