Senior Analyst - Operations Analytics

Shipmonk; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Shipmonk is seeking a Senior Operations Analyst to join its operations analytics team in the United States. The role focuses on building and owning dashboards and KPIs that drive fulfillment decisions. You'll analyze trends and inefficiencies that affect costs and throughput, while working closely with operations teams to ensure data reliability.

The ideal candidate possesses 3+ years of experience in supply chain analytics or operations analysis, proficient in Excel and BI tools. Statistical modeling experience is a plus. Join us to make data-backed decisions and improve operational efficiencies.

Qualifications

• 3+ years in supply chain analytics, operations analysis, or capacity and fulfillment management.
• Strong skills in Excel and a BI tool.
• Ability to turn messy operational data into a clear recommendation.

Responsibilities

• Build and own dashboards and KPIs for operations leaders.
• Analyze data to spot trends and inefficiencies.
• Help build forecasts and capacity models.
• Translate complex analysis into actionable insights.

Skills

Supply chain analytics

Operations analysis

Excel

BI tools (Metabase, Tableau, Power BI)

Statistical modeling

Job description

The role

ShipMonk moves a lot of inventory through a lot of fulfillment centers, and the operations team makes decisions every day about capacity, labor, and throughput. Your job is to make sure those decisions are backed by data instead of gut feel.

You’ll join the operations analytics team and own the analyses that shape how we run fulfillment. This is a senior seat. You won’t just build dashboards, you’ll decide what’s worth measuring, find the problems hiding in the data, and tell operations leaders what to do about them.

What you’ll own

• The numbers behind fulfillment decisions. You build and own the dashboards and KPIs that operations leaders use to run the business. When throughput drops or labor cost spikes, you’re the one who explains why.
• The analysis that finds problems early. You dig into the data to spot trends and inefficiencies before they become expensive, then bring a clear recommendation, not just a chart.
• Models that support planning. You help build the forecasts and capacity models that feed operational plans and budgets.
• The story for stakeholders. You turn complex analysis into something an operations VP can act on in five minutes.

What you bring

• 3+ years in supply chain analytics, operations analysis, or capacity and fulfillment management
• Strong skills in Excel and a BI tool (we use Metabase and Tableau; Power BI experience transfers fine)
• The ability to turn messy operational data into a clear recommendation
• Comfort working directly with operations teams, not just sending reports over the wall
• Experience with statistical modeling is a plus, especially for forecasting and capacity work

What success looks like in year one

• The operations team relies on your dashboards to make weekly decisions
• You've identified at least one process improvement that showed up in real cost or throughput numbers
• Your forecasts are accurate enough that planning leans on them
• Stakeholders come to you for the answer, not just the data

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.