Senior Analyst - Marketplace Operations

WorkWhile; San Francisco (CA); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work culture in NY or SF

In-person company off-sites

Medical, dental, & vision coverage

Flexible time off

401(k)

WFH stipend to support your homeoffice

Job summary

WorkWhile is seeking an operator & strategist to oversee marketplace performance for a key vertical, partnering with a sales pod to deliver top-tier worker and customer experiences.

You will work with go-to-market, BizOps, data science, and marketing to scale the marketplace, analyze labor needs, and drive initiatives from concept to implementation. A strong data mindset and excellent communication are essential.

Qualifications

• 1–2+ years in management consulting, early-stage startups, or other quantitative, strategic roles.
• Self-starter who drives projects to completion while solving unsolved problems.
• Delights in creating order from ambiguity.
• Proficiency in SQL and data analysis is a must.

Responsibilities

• Oversee marketplace performance for a key vertical and manage a P&L.
• Partner with go-to-market, BizOps, data science and marketing to scale the marketplace.
• Conduct customer and market analyses to understand and close fill-rate gaps.
• Identify automation opportunities and build scalable processes.
• Collaborate with Supply & Yield to improve worker and marketplace outcomes.
• Support labor strategy development and participate in customer calls.

Skills

Data analysis

Written & verbal communication

Ambiguity management

Strategic thinking

Education

Bachelor’s degree

MBA

Tools

SQL

Job description

About WorkWhile

WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.

WorkWhile identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.

We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work.

About the role

WorkWhile is looking for an operator & strategist to help us continue to push the boundaries of our marketplace. You will be responsible for overseeing marketplace performance for a book-of-business, partnering with one of our sales pods to deliver best-in-class worker and customer experience. You will work closely with go-to-market, BizOps, data science and marketing to scale the marketplace for your vertical.

What you’ll do

• Manage the marketplace performance for a key vertical, driving performance on critical operational metrics & managing a P&L




• Support go-to-market team as a strategic partner, including developing labor strategy, performing data analysis, and participating on customer calls




• Conduct customer and market analyses to understand & close fill rate gaps




• Collaborate with Supply & Yield team to identify & improve upon worker / marketplace pain points




• Collaborate with marketing to drive the worker acquisition and re-engagement funnels to increase worker supply in new and existing markets




• Collaborate with the data science team to refine machine learning models and manage WorkWhile’s future labor needs




• Identify automation opportunities and build processes to help the team scale

What we’re looking for

• 1-2+ years experience in management consulting, early stage startups, or other similar quantitative, strategic roles




• Self-starter able to drive projects to completion who is excited to work on unsolved problems




• Delights in creating order from ambiguity




• Proficiency in SQL and data analysis is a must




• Superb oral and written communications skills




• Willing to work a shift once a quarter to keep learning!




• Possess a "yes we can" attitude with ability to come up with “out of the box” ideas to get things done




• Committed to improving the lives of low-wage workers




• Bachelor’s degree, MBA a plus

Benefits & Perks

• Hybrid work culture in NY or SF




• In-person company off-sites




• Medical, dental, & vision coverage




• Flexible time off




• 401(k)




• WFH stipend to support your home office needs

WorkWhile is an Equal Opportunity Employer. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!