Senior Analyst, Experience Surveys and Analytics

Fresenius Medical Care North America; Chicago (IL); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in remote work services is seeking a Senior Analyst to enhance customer experience. This role involves providing exceptional support to clients through various channels and requires a High School Diploma, strong communication skills, and customer service experience. This position allows for remote work within specific US regions, promoting career advancement.

Benefits

Opportunity for career advancement

Supportive and collaborative work environment

Training and development programs

Qualifications

• Available and punctual for scheduled work shifts.
• Exceptional phone and listening skills required.
• Strong written and verbal communication skills.

Responsibilities

• Provide exceptional customer service to clients through various communication channels.
• Assist in resolving customer inquiries and issues efficiently.
• Collaborate with team members to improve service delivery.

Skills

Communication

Customer Service

Problem Solving

Time Management

Bilingual Capabilities

Education

High School Diploma or GED

Job description

Senior Analyst, Experience Surveys and Analytics

Employer Industry: Remote Work Services

Why consider this job opportunity:
- Salary up to $TBA
- Opportunity for career advancement and growth within the organization
- Work remotely from home within the Central or Eastern United States
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities):
- Provide exceptional customer service to clients through various communication channels
- Assist in resolving customer inquiries and issues efficiently
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to improve service delivery
- Participate in training and development programs to enhance skills

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to work independently and manage time effectively

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Familiarity with remote work tools and technology
- Bilingual capabilities to assist a diverse client base
- Experience in a fast-paced environment
- Strong problem-solving skills

#RemoteWork #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

With comprehensive solutions for people living with chronic kidney disease and related conditions, we are working together to improve the quality of life of every patient, every day. We are transforming healthcare through research, innovation, and compassion.

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