Senior Analyst, Direct Analytics & KPI Insights (Remote)

Liberty Mutual; Boston (MA); On-site; USD 83,000 - 139,000; Full time

Job summary

Liberty Mutual's Direct Channel analytics team seeks a Senior Analyst to monitor, explain, and forecast performance across Direct channels, including digital and call center sales analytics.

You will turn complex data into actionable insights, analyze KPI trends, and partner with Finance, Marketing, and Reporting to deliver clear business recommendations. This role emphasizes collaboration, ambiguity tolerance, and translating quantitative findings into strategic actions.

Qualifications

• Bachelor's degree or equivalent in Mathematics, Economics, Statistics or a quantitative field.
• 3+ years of experience in analytics or a related field preferred.
• Strong proficiency in data analysis, storytelling, and presenting to senior leaders.

Responsibilities

• Analyze KPI trends across segments and channels to understand performance versus plan.
• Monitor real-time and monthly results, surface actionable insights.
• Collaborate across teams to set targets and forecasts for Direct financial planning.

Skills

SQL

Excel

Python/R

Power BI

SAS

Emblem

Education

Bachelor's Degree in a quantitative field

Tools

SAS

Emblem

Power BI

Job description

Liberty Mutual's Direct Channel analytics team seeks a Senior Analyst to monitor, explain, and forecast performance across Direct channels, including digital and call center sales analytics.

You will turn complex data into actionable insights, analyze KPI trends, and partner with Finance, Marketing, and Reporting to deliver clear business recommendations. This role emphasizes collaboration, ambiguity tolerance, and translating quantitative findings into strategic actions.