Senior Analyst, Customer Energy Management

National Grid plc; New York (NY); Hybrid; USD 99,000 - 116,000; Full time

Benefits offered by this job

Annual bonus

Pension plan

Private medical insurance

Job summary

National Grid plc in New York seeks a Senior Analyst for NY Strategy and Product Success. This hybrid role requires in-office days once per week and responsive collaboration with internal teams and external stakeholders.

You will design and implement programs for vulnerable customers, analyze program data, and translate findings into leadership recommendations while coordinating with regulators, agencies, and partners across New York.

Qualifications

• Bachelor’s Degree and 3–5 years of related professional experience.
• Experience managing projects, programs or cross-functional workstreams.
• Proficiency with Microsoft Excel, Word and PowerPoint.

Responsibilities

• Manage programs end-to-end from concept through implementation.
• Coordinate with NY regulators, agencies, other utilities and community groups.
• Develop program performance data, KPIs, and leadership updates.

Skills

Data analysis

Stakeholder management

Excel

PowerPoint

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Senior Analyst, NY Strategy and Product Success

About us

National Grid is hiring a Senior Analyst - NY Strategy and Product Success. This is a Hybrid Role with in office days once per week and as needed.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

Join National Grid’s NY Strategy and Product Success team to help design and improve programs that make energy more affordable and accessible for customers across New York. In this role, you will combine program management, data analysis, stakeholder engagement, and customer-centered problem-solving to support initiatives serving vulnerable customers.

The Senior Analyst will focus on the design, development, and implementation of programs and partnerships for the vulnerable customer segment, which includes income eligible customers, customers residing in Disadvantaged Communities and customers with special protections and situations in New York. The objectives of this role are to help increase enrollment or participation in affordability programs; improve customer experience and satisfaction; reduce barriers to program access; meet regulatory commitments and filing requirements; strengthen program controls, documentation, and reporting, translate program data into recommendations for leadership; and improve coordination across business functions and external partners.

Key Accountabilities

• Program and Project Management –
  • Manage assigned programs or projects within the suite of vulnerable customer programs from concept to development to implementation including strategy, design and continuous improvement.
  • Uses data-driven approaches and analysis to identify and expand opportunities to better serve vulnerable customers in National Grid’s service territory, including leveraging input from external stakeholders and best practices from the utility and other relevant industries.
  • Develop and maintain program protocols and procedures, program information, documentation and eligibility, internal and external communications, and program data and reporting.
  • Proactively seek ways to improve vulnerable customers’ experience and participation in energy affordability programs and services by streamlining processes and implementing best practices.
• Stakeholder Engagement –
  • Coordinate and collaborate with key external stakeholders, such as NY state regulators, state agencies, other NY utilities, and community organizations to advance energy affordability and represent vulnerable customers’ interests
  • Collaborate and communicate with internal partners such as Procurement, Legal, Regulatory, Billing, IT, Consumer Advocates, and Marketing on vulnerable customer programs and offerings and work effectively in a matrixed, cross function environment with multiple stakeholders.
  • Represent National Grid values when meeting with key internal and external stakeholders such as social service organizations, municipalities, or regulatory agencies.
• Program Performance Support –
  • Develop and maintain program performance data, metrics, and KPIs
  • Analyze quantitative and qualitative data to identify trends, risks, and opportunities.
  • Prepare concise updates and recommendations for leadership, regulators, and program partners.
  • Maintain program documentation, process maps, decision logs, and team resources.
  • Monitor progress against regulatory requirements, implementation milestones, and customer outcomes.

#LI-SA1

Qualifications

• Bachelor’s Degree and 3-5 years of related professional experience
• Experience managing projects, programs or cross-functional workstreams
• Strong written, verbal, presentation and stakeholder-management skills
• Experience analyzing data and translating findings into recommendations
• Proficiency with Microsoft Excel, Word and PowerPoint
• Experience in utilities, clean energy, customer affordability, public policy or regulated industries; New York preferred but not required.
• Experience partnering with and coordinating between business groups such as Billing, IT, Data Analytics a plus

More Information

DNY: $119,000 - $140,000 a year UNY: $99,000 - $116,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fair and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.