Senior Analyst, Customer Analytics

GreenSky LLC; Atlanta (GA); Hybrid; USD 75,000 - 95,000; Full time

Job summary

GreenSky is seeking a Senior Analyst in Customer Analytics to join their team in Atlanta, GA. This hybrid position focuses on Risk Mitigation and improving Customer Experience through data analysis and insights. Candidates should have a strong quantitative background and experience in financial services analytics.

Qualifications

• 1-3 years of experience in an analytical/quantitative role in banking or retail.
• Strong familiarity with AI/GenAI concepts and techniques.
• Ability to handle large datasets effectively.

Responsibilities

• Develop automated performance monitoring dashboards using SQL, Python & Tableau.
• Monitor portfolio credit performance and conduct root cause analysis.
• Enhance the loss forecasting process by incorporating learnings from emerging trends.

Skills

SQL

Python

Tableau

AI/GenAI concepts

Customer Experience Analytics

Education

Bachelor's degree in a quantitative field

Tools

Advanced Microsoft Excel

Job description

Overview

About GreenSky

GreenSky, LLC, headquartered in Atlanta, is a leading technology company Powering Commerce at the Point of Sale for a growing ecosystem of merchants, consumers, and banks. GreenSky’s highly scalable, proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers, driving increased sales volume and accelerated cash flow. The GreenSky Program is operated on behalf of, and financing is offered and made by, federally insured, federal or state chartered financial institutions, which leverage GreenSky’s technology to offer and make loans to primarily super-prime and prime consumers nationwide. Since GreenSky’s inception, nearly 6 million consumers have financed more than $50 billion of commerce using GreenSky’s real time “apply and buy” technology.

About This Opportunity

Role: Senior Analyst, Customer Analytics

Location Options:

Atlanta, GA - Hybrid (Typically 2x per week in office.)

While we are not providing relocation assistance, we are open to candidates who would move to the Atlanta, GA area on their own.

Overview:

This position is within the Risk & Analytics function for GreenSky verticals and products, enabling resilient business growth through Risk Mitigation, Product Pricing optimization and improving Customer Experience.

The Risk aspect of this function focuses on Second Line Risk Management activities such as Loss Forecasting, AI/GenAI Model Governance and Validation.

The Analytics aspect focuses on Pricing Analytics, Credit Risk Analytics and Customer Experience Analytics.

Duties & Responsibilities

• Develop automated performance monitoring dashboards using SQL, Python & Tableau
• Monitor portfolio credit performance against loss forecast expectations, conduct root cause analysis to identify causes of deviations
• Monitor emerging credit performance trends and perform root cause analysis of changing trends to identify performance drivers
• Monitor macroeconomic trends and assess the correlation with the portfolio credit performance.
• Enhance the loss forecasting process by incorporating learnings from emerging trends and incorporate macroeconomic outlook
• Conduct customer analytics such as Pricing Analysis, Customer Journey Analysis, Digital Analysis, etc. Communicate findings with stakeholders and collaborate to improve Customer Experience
• Perform technical validations on AI/GenAI models and monitor the controls and ongoing performance of those models in accordance with Model Risk Management and AI Governance Policies

Required Skills/Qualifications

• Bachelor's degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Operations Research, Engineering, Computer Science etc.
• 1-3 years of experience at a financial services company in an analytical/quantitative role in a banking or retails domain
• Ability to handle large datasets using SQL, Python or another similar programming language
• Strong familiarity with AI/GenAI concepts, theories, and techniques, such as large language model
• Working knowledge of Tableau and advanced Microsoft Excel capabilities
• Passionate about using data and analytics to solve business problems
• Flexibility, perseverance, and ability to thrive in a rapidly changing, fast-paced, and demanding environment

Preferred Qualifications:

• Advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Operations Research, Engineering, Computer Science etc.
• Experience in credit risk management developing credit risk strategies, loss forecasting, pricing strategies etc.
• Hands-on experience in developing, evaluating, modifying, and/or using open source AI models
• Skilled communicator with ability to influence others

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. At GreenSky, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, GreenSky employs an open, standards-based approach to business and service-oriented innovation.