Senior Analyst, CPM - ATT

Asurion; United States; Remote; USD 75,000 - 95,000; Full time

Job summary

Asurion is seeking a Senior Analyst for the Client Program Management team, responsible for analytical support and performance optimization. The role involves developing reports, collaborating with teams, and utilizing advanced data tools to drive decision-making. Ideal candidates will have a strong analytical background, relevant experience, and a passion for creative problem-solving.

Qualifications

• Minimum of 3 years’ experience in Analytics roles.
• Experience in telecommunications, insurance industries, or supply chain/logistics preferred.
• Bachelor’s degree preferred.

Responsibilities

• Develop reports, create dashboards, and deliver data products.
• Collaborate with teams to understand business problems and gather requirements.
• Own the integrity of work and actions with minimal management oversight.

Skills

Analytical skills

Communication skills

Problem-solving

Team collaboration

Data visualization

Education

Bachelor's degree preferred

Tools

Power BI

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Senior Analyst, CPM - ATT page is loaded

Senior Analyst, CPM - ATT

Apply remote type Remote, USA locations US-Headquarters time type Full time posted on Posted 2 Days Ago job requisition id ASU0015462

Title: Senior Analyst, CPM

Location - Nashville, TN or Remote, USA

About the Team:

The Client Program Management (CPM) team serves as a critical interface between our clients and the rest of Asurion to ensure our programs and services deliver superior performance. We are trusted advisors to both internal and external stakeholders. We are focused on driving product, technology, and operational enhancements that streamline our operations and optimize customer satisfaction across all our channels.

Role:

The Senior Analyst’s primary responsibility is to use Asurion and client technology applications to perform analysis in support of the Client Program Management (CPM) team. The analyst will primarily be providing analytical support for multiple CPM operations including agent management, product quality, and operational metric management. We’re looking for someone who is self-driven, innovative, and passionate in building creative solutions to solve our client’s business problems.

Responsibilities:

• Utilize client applications, business tools and analytic skills to develop reports, create dashboards, and deliver data products to identify opportunities and drive actionable outcomes.
• Be an expert in the collection, aggregation, and presentation of data from disparate sources through the ability to write queries and develop dashboards. Enhance processes through automation.
• Leverage the capability of our AWS big-data platform for near real-time identification of performance changes.
• Collaborate with cross-functional teams to understand the business problem, gather business requirements, and deliver reporting products.
• Own the integrity of work and actions; operate with a high degree of autonomy in a direct support relationship to customers and meet all requirements with minimal management oversight.
• Identify opportunities and pursue process improvements within data products.

Technical Skills:

• Team oriented, collaborative, and passionate critical thinker that demonstrates intellectual and analytical rigor with strong problem-solving skills.
• Excellent written, verbal and visual communication skills.
• Natural curiosity with a passion for being solution oriented.
• Knowledge of Microsoft Office Applications (Excel, PowerPoint, PowerBI, Word) at the advanced level preferred.
• Experience in data analysis, business intelligence, and data modeling tools used to construct visualizations and perform data analysis.
• Solid ability to create automated reports taking advantage of aggregations, proper formatting, and utilizing standard reporting tools (e.g. PowerBI).
• Able to prepare high-quality documentation and presentations.
• Strong interpersonal skills including confidence in dealing with people at all levels of the organization, ability to manage intake, and present insights.

Experience

• Minimum of 3 years’ experience in Analytics roles.
• Service in telecommunications, insurance industries or supply chain/logistics functions is a plus.

Education :

• Bachelor’s degree preferred

Welcome

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About Us

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide.

The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way:

Customer First

• We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team

• We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent

• We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity

• We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for thejob regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.