Senior Analyst - Contracts & Customer Service (Hybrid)

Collins Aerospace; Hollywood (FL); Hybrid; USD 66,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

401(k) plan with employer matching

Tuition reimbursement

Life insurance and disability coverage

Job summary

A leading aerospace company in Hollywood, FL is seeking a Senior Analyst for Contracts & Customer Service. Responsibilities include managing customer contracts, ensuring compliance, and coordinating with various internal teams. The ideal candidate will have a degree and relevant experience in contracts or customer service. The role offers a hybrid work environment and various benefits including health insurance and a 401(k) plan.

Qualifications

• 2+ years of experience in contract management or customer service.
• Ability to manage competing priorities effectively.
• Experience in a regulated environment preferred.

Responsibilities

• Manage contractual relationships with aerospace customers.
• Review repair paperwork and ensure timely induction.
• Coordinate with internal teams to meet customer requirements.

Skills

Contract management

Financial analysis

Project management

Customer communication

Process improvement

Education

University Degree

Advanced Degree in a related field

Tools

SAP

Microsoft O365

Job description

Senior Analyst - Contracts & Customer Service (Hybrid)

Senior Analyst - Contracts & Customer Service (Hybrid) role at Collins Aerospace. This position acts as the primary point of contact for customer contract matters in a dynamic environment and manages a portfolio of customers from induction through quoting, contract execution, and shipment.

Date Posted: 2025-09-19

Country: United States of America

Location: HSWR1: HS World Wide Repair - Miramar 3601 Flamingo Road, Miramar, FL, 33027 USA

Position Role Type: Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance: None/Not Required

Joining Collins Aerospace is part of a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. The Contracts and Customer Service Analyst role involves handling customer contract matters, ownership of communications, alignment with financial objectives, and cross-functional coordination with Program Management, Engineering, Finance, Operations, Supply Chain, International Trade Compliance, and leadership.

What You Will Do

• Review incoming repair paperwork daily and ensure induction of units within 24 hours; return or route non-product components as necessary.
• Manage contractual relationships with a high-volume aerospace customer, acting as the point of contact for contract execution, issue resolution, and strategic discussions.
• Obtain customer quote approvals and resolve open receivables by collaborating with internal finance teams and external customers.
• Communicate contractual obligations internally to ensure operational teams are aligned on customer requirements.
• Partner with International Trade Compliance (ITC) to ensure all import/export activity is properly vetted and compliant.
• Track and support internal financial objectives, including milestones, progress payments, payment terms, and collections.
• Coordinate with the customer and internal demand management team to align hardware forecasts and ensure timely deliveries.
• Participate in process improvement initiatives and reporting efforts to help streamline contract workflows and reporting.
• Escalate risks and non-compliance matters to appropriate functional leads and support mitigation planning.

Qualifications You Must Have

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field

Qualifications We Prefer

• SAP experience, especially in contract management or order processing modules
• Experience with financial concepts such as quote review, pricing strategies, or A/R resolution
• Experience using Microsoft O365 suite (especially Outlook, Excel, PowerPoint)
• Ability to manage competing priorities in a fast-paced environment
• Prior experience in an aerospace, defense, or highly regulated environment
• Knowledge of export/import regulations or prior collaboration with Global Trade

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan with employer matching and retirement contribution options
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages and benefits such as pet insurance and identity protection
• Birth, adoption, parental leave benefits
• Wellness programs and Employee Assistance Plan

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

Note: This role is a U.S.-based position. The salary range is 66,000 USD - 130,000 USD and may vary based on factors such as experience, location, and role responsibilities.

Apply now and be part of the team redefining aerospace every day.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Aviation and Aerospace Component Manufacturing