Senior Analyst, Client Success

CVS Health; Wellesley (MA); On-site; USD 47,000 - 122,000; Full time

Benefits offered by this job

Bonus program

Comprehensive benefits

Job summary

CVS Health is seeking a Senior Analyst on the Client Success team to manage relationships with key health plans and ensure programs run effectively.

You will shape strategic opportunities, conduct data analysis in Excel, and coordinate with Supply Chain, Inventory, Implementation, Finance and Operations to deliver measurable value. This full‑time role offers a 40‑hour week and a comprehensive benefits package.

Qualifications

• 2-3 years of experience in cross-functional, client-facing roles.
• Ability to own initiatives end-to-end and drive measurable business outcomes.
• Strong communication skills with ability to synthesize and present insights.
• Ability to analyze and interpret data using Excel and other data systems.
• Ability to travel on a limited basis (10-15%).

Responsibilities

• Meet with clients regularly to review business status, issues, and opportunities (monthly/quarterly).
• Advocate for client needs to improve programs and experiences.
• Collaborate cross-functionally with Supply Chain, Inventory, Implementation, Finance and Operations.
• Navigate a dynamic environment balancing communication, stakeholder management and timelines.

Skills

Cross-functional

Client-facing

Communication

Data analysis

Excel

Travel

Education

Bachelor's degree

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Supplemental Benefits and Directed Spend team at CVS Health is one of the fastest growing business units in the enterprise, uniquely situated at the center of our retail and healthcare businesses including over-the-counter (OTC) Benefits, Rewards, Targeted Kits, HSA/FSA, and SNAP/EBT. We are looking for a Senior Analyst to join our Client Success team in an essential role as CVS expands its offerings in the benefits space.

Client Success is dedicated to delivering exceptional service and value to our health plan partners within Supplemental Benefits and Directed Spend through strategic account management, plan and expense reporting, and championing in-store experience initiatives. The team leads the relationship with health plans to offer and manage supplemental benefits for members to spend on qualified purchases.

As a Senior Analyst on the Client Success team, you will manage relationships with key clients, ensuring their business needs are met and programs run effectively. You will help shape strategic account opportunities and identify areas for growth. The ideal candidate is adaptable and brings strong skills in project management, strategic analysis, client engagement, data analytics, and stakeholder management.

What You Will Do

• Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews.
• Serve as the internal voice of the client to champion enhancements and program needs that improve the experience.
• Work cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations to support client and program needs.
• Navigate a dynamic, entrepreneurial team in an evolving space while balancing communication, stakeholder management, and timelines.

Required Qualifications

• 2-3 years of experience working on cross-functional teams or in a client facing relationship centric role
• Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes
• Strong communication skills with ability to synthesize and present insights
• Ability to analyze and interpret data using Excel and other data systems
• Ability to travel on a limited basis (10-15%)

Preferred Qualifications

• 1-2 years as a client lead in a consulting, project management, or provider/payor functions
• Experience with Medicare/Medicaid products

Education

Bachelor's degree or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.