Senior Analyst, Central Operations Analytics

Ensemble Health Partners; Blue Ash (OH); Remote; USD 84,000 - 126,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Comprehensive benefits

Tuition reimbursement

Job summary

Ensemble Health Partners is seeking a Sr Analyst, Central Operations to drive provisioning and governance across RBAC and related systems. The role partners with HR, IT, Finance, and Compliance to design scalable access controls and operational processes in healthcare RCM environments.

The ideal candidate brings 10+ years in healthcare IT/RCM operations, strong analytical skills, and a track record of project execution.

Qualifications

• Bachelor’s degree in IT, business administration, Finance, or related field.
• 10+ years of prior application analyst/support/product implementation experience in healthcare RCM.
• Advanced understanding of EMR architecture (Epic, Cerner, Meditech).
• 10+ years’ experience with RCM software add-ons for financial clearance, clearinghouses, ordering systems, or document management.

Responsibilities

• Provide application-level provisioning design and support for current and new products.
• Drive access request resolution between Ensemble, vendors and clients.
• Monitor governance policy notifications and report on a monthly/adhoc basis.
• Collaborate with data and AI developers on dashboards, drill-through capabilities, and automation.
• Own development and maintenance of Ensemble RBAC for internal/external systems.
• Lead provisioning meetings with clients and act as SME through IAM/IT automation plan execution.
• Document position mapping functional details from clients to Ensemble; govern ongoing maintenance.

Skills

Advanced Excel

ServiceNow

Data analytics

RPA

API

HL7

IAM

Project governance

Education

Bachelor’s degree in IT, business administration, Finance, or related

Master’s degree (MBA, MHA, or MS in IT) preferred

Tools

Solventum360

SSI

Waystar

RevSpring

Availity

Medicare DDE & Payor Portal

Job description

Thank you for considering a career at Ensemble!Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!O.N.E Purpose:Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.The Opportunity:CAREER OPPORTUNITY OFFERING:Bonus IncentivesPaid CertificationsComprehensive BenefitsCareer AdvancementThis position pays between $84,000 - $126,000 based on experienceAt Ensemble, we are redefining the possible in healthcare through innovation, customer obsession and operational excellence.The Sr Analyst, Central Operations is responsible for driving analytical and operational excellence within the provisioning operations team. The key objective of the role is to streamline system access from RBAC definition to hands-on-keyboard access – timely and accurately. By designing, implementing, and measuring world class operational practices, this role will be critical to not only getting it right but keeping it right.This role partners closely with HR, IT, Finance, and Compliance to align compliant and efficient provisioning processes and systems. The ideal candidate brings healthcare operations and technology domain expertise, analytical rigor, and an excellent track record of project execution.Key Responsibilities:Application & Provisioning Operational Support:Provide application-level provisioning design and support as needed for any current and/or new productsDrive access request ticket resolution between Ensemble, vendors and clientsMonitoring and Governance:Monitor and communicate all governance policy notifications and follow through on a monthly and/or adhoc basisCollaborate closely with data and AI developers for development of dashboard reporting, drill-through capabilities that enable problem-solving, and automationMonitor, govern, and improve defined processes with analytical rigor, strong and consistent communication, and a bias for actionProvisioning Operations:In partnership with AVP, owns development of and maintenance of Ensemble RBAC refinement for internal and external systemsClient assessments - gather, validate and translate client provisioning processes for operational functional value to future state systems/processesLead cross functional initiatives associated with successful provisioning methodologies for front, middle and back processes of RCMLead clients provisioning meetings during year 1, track progress and issues. Continue as client SME through all IAM/IT automation plan executionLead effort to formalize and document position mapping functional details from clients to Ensemble; governs ongoing maintenanceCommunicate status, ideas, process improvements, recommendations to stakeholders at all levelsCore Competencies:Education & ExperienceBachelor’s degree in IT, business administration, Finance, or relatedMaster’s (MBA, MHA, or MS in IT) preferred10+ years of prior application analyst/support/product implementation experience in the healthcare RCM industry10+ years in a role tied directly to RCM operational outcome successAdvanced understanding of EMR architecture (Epic, Cerner, Meditech) can scale foundational knowledge of security and job profile processes from any EMR to sound judgement across any client footprints10+ years’ experience working with standard RCM best of breed software add-ons for financial clearance, clearinghouses, ordering systems and/or document management systemsProven track record of cross-functional collaboration in IT, Operations, Finance, and ComplianceIntermediate understanding of software platforms such as Solventum360, SSI, Waystar, RevSpring, Availity, Medicare DDE & Payor Portal processesTechnical & Professional SkillsAdvanced technical skills with ServiceNow and related service delivery platformsAdvanced Excel, Co-Pilot, Claude data analytical abilityAdvanced ability to analyze data, QA processes with business maturity and understanding with an openness to explore AI for maximum business outcomesStrong partner presence; can independently work and lead client focused initiatives with judgement, maturity and proactive collaborationIntermediate understanding of application integration methodologies; RPA, API, HL7Familiar with IT components of IAM, networks and other security protocols; can interact with and drive projects with IT partners with confidenceExpert level understanding of RCM operations; Front Cycle, Mid Cycle, End CycleFamiliarity with Operational HIS and systems; Payroll, HR & FinanceData-driven mindset with ability to leverage analytics for decision-makingDemonstrates ownership and accountabilityBuilds strong stakeholder trustDrives measurable improvementsMust be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiencesThis is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs requireThis role is ideal for a seasoned system/operational and/or application analyst who thrives at the intersection of support, operations, and partnership performance, ensuring that the organization’s business model and outcomes are both efficient and resilient. The ideal candidate must be seasoned in both operational and technical processes of our industry.Join an award-winning companyFive-time winner of “Best in KLAS” 2020-2022, 2024-2025Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-202422 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023Energage Top Workplaces USA 2022-2024Fortune Media Best Workplaces in Healthcare 2024Monster Top Workplace for Remote Work 2024Great Place to Work certified 2023-2024InnovationWork-Life FlexibilityLeadershipPurpose + ValuesBottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail] posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.Employment Disclaimers – Ensemble