Senior Amazon Operations Associate

Freedom Laser Therapy, Inc. (iRestore Laser); United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading e-commerce company is seeking a Senior Amazon Customer Service and Operations Associate. This role focuses on overseeing customer service operations for Amazon, improving processes, and managing escalated cases. The ideal candidate should have experience with Amazon Seller Central and possess strong organizational skills. You will collaborate cross-functionally to align customer insights with operational goals. A proactive, customer-first mindset is essential.

Qualifications

• Experience with Amazon Seller Central or similar customer service platforms.
• Strong organizational skills and ability to manage multiple tasks.
• Experience with review management processes.

Responsibilities

• Oversee Amazon customer service operations focusing on scalable processes.
• Handle escalated cases and develop strategies for review management.
• Collaborate cross-functionally to align customer insights with business decisions.

Skills

Experience with Amazon Seller Central

Strong organizational skills

Customer-first mindset

Job description

A company is looking for a Senior Amazon Customer Service and Operations Associate.

Key Responsibilities

• Oversee Amazon customer service operations focusing on scalable processes and efficiency improvements
• Handle escalated cases and develop strategies for review management and reputation building
• Collaborate cross-functionally to align customer insights with business decisions and report on operational KPIs

Required Qualifications

• Experience with Amazon Seller Central or similar customer service platforms
• Strong organizational skills and ability to manage multiple tasks
• Experience with review management and case submission processes
• Prior experience in e-commerce operations or customer service roles preferred
• Proactive, customer-first mindset focused on resolution and positive experiences